UPS Communication lost - HP R8000/3UPS

[fleuratgovori]

Dear All,

We have a HP R8000/3UPS with XR UPS management module card (AF401A).

They are updated to latest version (Screenshot below)

We are having an error with description: "UPS communications lost" (Screenshot below)

Batteries of UPS are all OK!

We can't see the UPS in Management module in attached devices section

We would appreciate it if you can help us. 

Thank you in advance

[SanjeevGoyal]

Hello,

I would suggest you follow the below customer advisory.

Advisory: (Revision) Certain HP UPS Models - A Communication Failure Occurs in HPPP Administrator When a UPS is Connected to a ProLiant Server Via a USB Cable

https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-c04921553

* RECOMMENDED * HPE Power Protector – Windows
https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_847b7148e45846848bc3e6c063#tab-historyRe-Connect Re-Connect the ERM cable if it is connected with another device.

If the issue doesn't resolve,

I would suggest you to have a proper case be logged with HPE for further assistance.

If you feel this was helpful please click the KUDOS! thumb below!   

Regards,

[fleuratgovori · Accepted solution]

Dear SanjeevGoyal,

We restarted/powered off and powered on the All UPS with batteries and Management module, it fixed the problem.

It started communicating.

Thank you for reply.