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Unable to run HP Power Device Flash Utility

 
Martin Merck
Occasional Visitor

Unable to run HP Power Device Flash Utility

I have a R5500XR UPS and added a SNMP management card.
The card came with an outdated firmware (1.20.08) which
I need to update to make it compatible with my other UPSes.
(Need of support of new SNMP MIB for monitoring)

I downloaded the most recent softpaq of the
HP UPS Management Module Firmware 2.1.3 which includes
HP Management Flash Utility 3.0.3.
If I try to run this utility (on Windows 7 or WindowsXP) it stops immediately with an error and trying to send a report to Microsoft.
The error report contains the following Error signature:
----------------------------------------------
EventType : clr20r3 P1 : hp power device flash utility P2 : 3.0.3.0
P3 : 4c93a0ac P4 : system.windows.forms P5 : 2.0.0.0 P6 : 4889dee7
P7 : 2328 P8 : 5d P9 : system.argumentoutofrange

This seemsto be a software error.
How can I get the UPS managment module flashed?
8 REPLIES 8
Brian Vo
Trusted Contributor

Re: Unable to run HP Power Device Flash Utility

Hi,

Let try with the lastest version 3.0.6
See attachment
Martin Merck
Occasional Visitor

Re: Unable to run HP Power Device Flash Utility

Thanks for the new versiom.

However it shows the exact same problem.
Do you now which version of the .NET framework this needs?

I have installed:

Microsoft .NET Framework 1.1
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended

(most of these came through automatic updates)
Thomas E Townsend
Occasional Visitor

Re: Unable to run HP Power Device Flash Utility

Hello. I'm having the same problem as well on XP. I've tried verion 3.0.5 and 3.0.6 but still get the same problem.
Thomas E Townsend
Occasional Visitor

Re: Unable to run HP Power Device Flash Utility

I tried version 3.0.3 on another PC in desperation and the software ran fine on it.
Zygmunt Krawczyk
Honored Contributor

Re: Unable to run HP Power Device Flash Utility

I can run HP Management Flash Utility 3.0.3 on XP without any problem. I have installed

Microsoft .NET Framework 1.1
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Martin Merck
Occasional Visitor

Re: Unable to run HP Power Device Flash Utility

Ok,

after lots off trail and error, I found out the problem and how to solve it.
The software needs that the system has a serial port. In my case (MacBook Pro running bootcamp) this is not the case. I planned to use the ftp flash method so this should work without an COM port, but the UI will not start.
After installing windows on a VM (I use VirtualBox) running from inside my MacOSX I could simulate a virtual COM port for that VM (attached to a file).
After adding the new hardware with "Control Panel/Add Hardware" I was able to add a serial port to that windows instance. After that the application runs.
The problem is clearly that the Windows forms tries to fill a dropdown list with COM ports which can't be filled with 0 ports.
Thomas E Townsend
Occasional Visitor

Re: Unable to run HP Power Device Flash Utility

By pure chance the other computer I got the software to run on had a serial port. At least now we know.
sszyman
Occasional Visitor

Re: Unable to run HP Power Device Flash Utility

I confirm that connecting USB-to-serial adapter to USB port solves the problem with running flash utility; worked for me.