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01-22-2003 09:49 PM
01-22-2003 09:49 PM
Solved! Go to Solution.
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01-22-2003 10:29 PM
01-22-2003 10:29 PM
Re: how to know the spare part is new or a senond-hand one?
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01-22-2003 10:50 PM
01-22-2003 10:50 PM
Re: how to know the spare part is new or a senond-hand one?
If it is under maintenance, does it really matter?
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01-22-2003 10:50 PM
01-22-2003 10:50 PM
SolutionYou might try this link:
https://partsdirect.hp.com/epdo/Warranty/View_Warranty_Verification.asp
Enter your serial number and part number and you will see the warranty information for the part.
This might give you a hint if the part is old or new.
Regards
Rainer
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01-24-2003 01:32 PM
01-24-2003 01:32 PM
Re: how to know the spare part is new or a senond-hand one?
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01-24-2003 02:26 PM
01-24-2003 02:26 PM
Re: how to know the spare part is new or a senond-hand one?
It doesn't make it back to HP for refurbishment unless it died in someone else's machine first.
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01-24-2003 02:53 PM
01-24-2003 02:53 PM
Re: how to know the spare part is new or a senond-hand one?
For example, when debugging a hardware problem someone might try replacing one part, only to find that the problem still exists, then replace another part and find that was the bad part. What do you do with the first part? It's not bad, but is no longer new either.
Another possibility is that the vendor found a firmware bug with the part and ordered all the parts in stock to be upgraded. The part isn't broken in any way that's not fully fixable by reflashing or replacing the chip that holds the firmware. It may well be cheaper to upgrade all the parts in bulk instead of one at a time in the field.
I'm sure there are other reasons why a perfectly good part gets slightly used.
But much of this probably isn't even relevant. Given the manufacturing cost of many parts on today's systems, and the labor cost of troubleshooting, fixing and restocking defective parts, I suspect it is often far cheaper to just discard bad parts instead of sending them back for refurbishing. I'm sure there are exceptions to this, but it's probably becoming more true every day that replacing is cheaper than fixing.
I really don't worry a lot about this in any case. It's not in HP's best interests to risk its reputation or waste the time of its support people by knowingly putting junk into the supply line.
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