Recovering a lost console switch serial management password:
1. Establish a terminal session, and press the Enter key. You are prompted to enter the console switch serial management password.
2. Enter HELP. A 16-bit key and the EID number of the console switch appear.
3. Call the HP technical support phone number (1-800-474-6836). Give the service person your 16-bit key and EID number of the console switch. A one-time password, which is specific to your console switch, is given to you.
4. Enter the one-time password. Your previous console switch serial management password is deleted.
Reference: https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c01747120 (Page 69)
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