Hi guys,
I've been in the IT for years, tech, sales, management, consulting....
I've seen the it business becoming more and more complex, even for simple things...
latest : trying to install sum 8.5.0 on ML110 gen 9 for a customer... failure with an obscure "failed to listen..." error message.
I had a to gather bits and bobs of info :
"might come from the firewall setting..." nope sorry, firewall is fine no alert logged on 63001 and 63002 port.
checking the logs in smartupdate...
finaly I had to set up a virtual server and virtual client in lab to be able to find a solution, lost few days (again) in solving something that should be taken care of by hpe.
btw the solution is : give different port (opened in fw of course) to smartupdate (ie : smartupdate /port 3001 /ssl_port 3002)
yeahhh it's working !!!
for the sake of it I did try this just after : smartupdate /port 63001 /ssl_port 63002
and guess what.... error "message failed to...blablabla" I even switchoff the firewall in the lab... same error message, but working like a charm with different ports...
to summarise this short story :
- with default parameter smartupdate does not work for this customer ! lovely isn't it ?
- I lost few days of work, to solve this isssue : who am I billing my customer or HPE ?
- When you think that the customer is also paying a warranty contract to be able to download spp and firmware...
my advice to HPE is : sell less different products, invest more in software integration.
I am fed up of loosing time to get things working,
Have fun and share your pain.
J.
