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Reduce core billing process time from 10 hours to 2 with near 100% availability

tammie_aron ‎02-25-2013 08:58 AM - edited ‎09-30-2015 06:54 AM

In highly regulated industries, achieving business growth often comes down to maximizing operational efficiencies and concurrently delivering outstanding customer service. But if you’re managing customer information on an aging infrastructure, efficiencies can be hard to come by—and enhancements either cost-prohibitive or downright impossible. Enbridge Gas, Canada’s largest natural gas utility, knows this all too well.

 

Enbridge had a 25-year-old legacy Customer Information System (CIS) running on an aging IBM mainframe. As the company’s revenue engine, the CIS calculated and processed customer bills. But it was getting slower and slower, and eventually started to have random outages, along with data integrity problems and transaction problems. Scaling its 30-plus discrete applications and reporting systems was extremely difficult. And the legacy CIS had very limited customer relationship management capabilities, which held back some of the company’s strategic programs. So Enbridge decided it was time to modernize. 

 

Not surprisingly, modernizing the old mainframe went nowhere. Making any kind of change to the system proved onerous, time-consuming, and very costly.  An infrastructure upgrade was clearly needed.  After gaining regulatory approval, Enbridge launched the largest business and IT project in its history, retiring its legacy system in favor of a modern SAP solution and upgrading its mainframe to HP Integrity Superdome servers and Integrity blade servers running HP-UX—all part of a complete HP Mission-Critical Converged Infrastructure.

 

And is Enbridge ever happy they upgraded. Take a look at these results:

 

  • Enhanced revenue generation and profitability through faster, more reliable billing processes—thanks to an 80% performance boost from Integrity servers!
  • Gained a strong platform for business innovation and service improvements, with application services at near 100% availability—no unplanned downtime in three years!
  • Reducing core billing process time from 10 hours to 2 hours enabled Enbridge to deploy new functionality for improved customer interaction quality and satisfaction

 

That’s just a sampling of the benefits. Working with HP Financial Services provided the financial flexibility they needed to get the deal done.

 

With a modern, high-performing HP Integrity infrastructure Enbridge got the operational efficiencies and customer service capabilities they were looking for. So now it’s your turn. Find out what upgrading to the latest Integrity servers can do for your business.

 

 

Tammie

To learn more about HP Mission-Critical Converged Infrastructure, click here.

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About the Author

tammie_aron

Greetings! I am on the HP Enterprise Group marketing team focused on small and midsize businesses.

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