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Is there a way to hide the attachment section for a certain module?

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Is there a way to hide the attachment section for a certain module?

I wanting to know if there is a way to hide the attachment section for Requests?  I see that you can add a business rule to hide the attachment field, but the system just seems to ignore that rule and the attachment section is visible when a request ticket is displayed.

2 REPLIES
Frequent Advisor

Re: Is there a way to hide the attachment section for a certain module?

Hi

You can hide attachments for each offering - its a tick box on the general TAB called Hide attachment in Self-service portal.

Thanks

Re: Is there a way to hide the attachment section for a certain module?

Thanks for the update, but was needing to hide it globally from Self Service as well as the agent view.