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We're looking to be able to leave a comment on an incident for users, which would be passed to all linked requests to that incident. This avoids having to leave a comment on each individual request. Out of the box, Service Anywhere doesn't seem to do...
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Hi, One of my customer just start implementing SAW and converting there process towards ITIL. Therefore currently they dont have proper business services defined. Now to log incident business services is mandatory field in new incident form. From the...
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Hi folks, Can you trigger a task plan to start based on the value of a field? What i would like to do is create a rule ${entity.UserOptions.Field1 == 'Ture'} Start task plan...... somthing like that. Id be happy to be able to call a fullfulment plan...
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Is it possible to hide a category from Self-Service page? I have created a service catalog which contains 6 categories, all 6 are now available in Self-Service page. I want to hide one category from ESS page, but the offering inside that category sho...
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Hello, as we actually set up our SAW Instance, I need to import all service subscriptions. In the first wave I need to add 6 services to about 200 users. Not all users get all services - nevertheless it would be a shame to do this manually. I didn't...
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dear community, after downloading the "Service Anywhere Configuration Guide September 2016 – pdf version" from HPE Live Network, i've noticed some corrupted screenshots from page 42 to 45. am i the only one having this problem?
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We are pleased to announce the Service Anywhere Practitioner Forum, providing implementers with the opportunity to regularly exchange information on technical topics with HPE, partners, and customers. This biweekly discussion ( Wednesdays at 8:00am P...
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There is a newer version of this guide, please see Service Anywhere Implementation Guides - August 2016 ---------- Hi everyone, We are pleased to release the next version of the Getting Started with Service Anywhere guide. This guide is a great resou...
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The November CDU is now scheduled for 6 November 2016 and here is what you will be getting. **Note: Content subject to change up until date of release.** NEW FEATURES: Mobile app improvements: When sending/receiving links in an email, if they are ret...
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