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Service pack 39

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Regular Advisor

Service pack 39


I tried to migrate from service pack 37 to service pack 39. With no luck. After sp installation, i reinstalled service (hp OpenView service desk 4.5 server) and tried to start it - starting failed and logserver.txt was not created.

I tried to reinstall service with default installservice.bat and with full path to jvm.dll in it with same result.

But if i started server via startserver.bat - it started normally.


My environment:

Microsoft Windows Server 2003 R2 Standart Edition service pack 2

MS SQL 2008 R2

JRE 1.6.0_31

Honored Contributor

Re: Service pack 39

[ Edited ]



Can you share the content of the bat file you used to register/crete the service in SP39?


Or just make sure that the path to the proper java path is set correctly.



Randall Barrantes
SW Support Delivery Manager
Regular Advisor

Re: Service pack 39

Wrong jre version was installed on server.

It shoul be JRE/JDK1.6.0_13, but was JRE/JDK1.6.0_31. This is the root of the problem.