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Change view of a queue without going in that queue

Occasional Visitor

Change view of a queue without going in that queue

[ Edited ]

Hello,

 

My whole browser freezes when I go in a certain queue and I suspect a bad view. How can I change the default view of that queue without going in and without an admin?

 

Thanks

2 REPLIES
Honored Contributor [Founder]

Re: Change view of a queue without going in that queue

You wont change the query of the view. Ask admin to check if query is properly built.

Highlighted
Frequent Advisor

Re: Change view of a queue without going in that queue

Hi,

 

The default view is written in the Object record in field sc.manage.screen. You would need access to the Object record.

 

Best Regards,

Miro