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How to skip Approval comments for Requests

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How to skip Approval comments for Requests

Hi,

 

I have enabled the feature (from object record of OCMQ) where a Dailog box appears whenever Manager clicks on Approve button (similar to one which comes while Deny) of a request to approve any ticket.This Dailog box will ask the Manager to fill in the approval comments which is Mandatory.

 

I want to make this comments part optional for the Manager (only when Approving).

 

But i cannot find how to do that.

 

Anyone can help?

 

Regards,

Gourav Sood

2 REPLIES
Honored Contributor [Founder]

Re: How to skip Approval comments for Requests

You can't. The approval comments process is hard coded in RAD. Because you've required comments in the Object, they must enter something. They can enter a period, but they need to enter something.

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Advisor

Re: How to skip Approval comments for Requests

Thanks for your reply.