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Mail is not going to people outside domain

Occasional Advisor

Mail is not going to people outside domain

Hello Experts,

 

I have SM 7.11 install on windows environment using scsmtp. we have microsoft exchange also installed.

When we try to log a new interaction for an employee outside the domain, the notification is not sent.

 

Can anyone assist with this issue.

 

Your help is really appreciated.

 

B. Regards,

2 REPLIES
Honored Contributor [Founder]

Re: Mail is not going to people outside domain

This seems to be a limitation on your exchange server instead of SM. Check with the exchange admin if email outside domain are restricted.
Regards,
Shishir Gupta
Highlighted
Honored Contributor

Re: Mail is not going to people outside domain

Hello,

 

 this may be caused by  having multiple scsmtp service running at the same time, un error in the scsmtp syntax or as samg_1 suggested your exchange server may be causing this.


Regards
Dimitar

HP Support
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