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Survey management

Occasional Visitor

Survey management

[ Edited ]

Dear experts,

Need clarification for 'Survey Management' function and survey in 'System Administration --> survey --> Administration/Configuration.

What are the differences, function and how to set it up?

Thanking you in advance.

 

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PS- This thread has been moved from Community Feedback & Suggestions to HP Service Manager / Service Center Support and News Forum - Forum Moderator

4 REPLIES
Acclaimed Contributor [Founder]

Re: Survey management

What software product are you using, HP Service Manager?

Occasional Visitor

Re: Survey management

yes..

HP service manager version 9.32

Honored Contributor [Founder]

Re: Survey management

There are existing threads on this.

The Survey functionality does not provide an interface/module to allow end users to complete surveys. Instead, it allows you to define multiple survey generation records that can either:
1. Generate a survey in the MarketTools survey product (licensed separately) or
2. Generate a URL and notification to prompt a user to complete a survey in an external web survey tool (e.g. Survey monkey).

Additional information on the MarketTools solution is available on HP Live Network
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HPE Expert

Re: Survey management

The relationship of them is similar to "Change Management" and "Change Profile".

 

For configuration, please find the chapter in SM online help "System Administration > Integrations > Survey Integration".