Service Manager
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Hewlett Packard Enterprise Community

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Hello Team, We have customize duration time field on IM module, Which calcuates duration time of IM ticket's between closed-open time.. We are using this function from process name: im.close if (problem.status in $L.file="Closed") then (dur...
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The following error messages are repeated in our logs file for Mandant filter for cm3r and device table each 2-4 mins. When I checked scaccess table, I don't see this queries are defined in for cm3r & device table. 632( 2208) 09/27/2016 20:44:31...
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Dear Experts, I am using SSO for HP Service Manager using Microsoft CA certificate and issue we are facing is that normal CA certificate is getting generated for 2 years only where as our organization CA certificates are valid for 5 years. I am able...
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Experts, We are on upgrade to HP SM v9.41 . On login with operator accounts i noticed the error 'failed to load user information'. The login icon tray on the top right hand corner is empty. How does it get populated with information ? please guide. t...
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Original author:
Hi Experts, Sending the request in this form: <soapenv:Envelope xmlns:soapenv=" http://schemas.xmlsoap.org/soap/envelope/ " xmlns:ns=" http://schemas.hp.com/SM/7 " xmlns:com=" http://schemas.hp.com/SM/7/Common " xmlns...
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I want to perform db -> Table as “unload” -> Search “CR-PSD.unl” -> Click Proceed to execute from Command line or program without using HPSM server. how can I excute this step using command line or HPSM program
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Original author:
There is a rad function not generally documented called strraw Can be used like this...... $L.message={"line 1", "line 2", "line 3", "etc"} $L.string.message=strraw($L.message) If you want carriage returns in y...
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Original author:
You need to define the directory for the Branding files. To specify the location for the branding files, follow these steps: Stop the web application server. Specify the folder location in Web parameter: customize-folder . For example: <context-pa...
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Original author:
Thought I'd throw in my two cents here - First, as has been said, using the audit table and auditspecs is the easiest way to track who updates which attributes at what time. There's very little code involved. The other fields you mentioned - the hist...
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