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Serviceguard manager is not openning

WMasry_1
Occasional Contributor

Serviceguard manager is not openning

Dears,

I am struggling with the installation of the HP serviceguard for one month now , now i cannot open the serviceguard manager from the HP system management homepage , after clicking the sericeguard manager it doesn't give anything at all.

I have checked the status of my services and i found the below.

hpsmhd (pid 9948 9937 9441 9440 9439 9438 9437 9407) is running...
/etc/init.d/hpsmhtomcat: line 5: /etc/rc.status: No such file or directory
Usage: {start|stop|restart}

I restrated the services and nothing changed

so there may be a problem in the tomcat service but i don't know if that is the reason or not.

Note : I am installing the HP servcieguard 11.19 on RHEL 5.2 , i used the configuration script provided with package

If anyone need any more information in order to be able to troubleshoot the issue with me , i have no problem

Best regards
Wael ElMasry
3 REPLIES
Stephen Doud
Honored Contributor

Re: Serviceguard manager is not openning

Successful implementation of SGmgr with SMH (System Management Homepage) is highly dependent on matching compatible versions of SMH, Apache/Tomcat with the version of SGMgr installed.

Check page 5, column titled "SG Mgr Plug-in Version" in the
"Serviceguard/SGeRAC/SMS/Serviceguard Manager Plug-in Compatibility and Feature Matrix, December 2009" at
http://docs.hp.com/en/5971/SG-SGeRAC-SMS-EMSSupport.pdf

See also "Pre-Installation Checklist for Serviceguard Manager" on page 46-47 of the SG/LX A.11.19 Release Notes:
See http://docs.hp.com/en/B9903-90072/B9903-90072.pdf

Finally, if you have SMH version 3.x and SGMgr plug-in B.01.01 installed, consider this fix:
#mkdir /opt/hp/hpsmh/conf/smhrun
#cp /opt/hp/hpsmh/conf.common/smhrun/sgmgr.conf /opt/hp/hpsmh/conf/smhrun/
Then restart SMH:
# /etc/init.d/hpsmhd restart
Serviceguard for Linux
Honored Contributor

Re: Serviceguard manager is not openning

You did not indicate which version of SGLX you are using but there are scripts for installation and associated white papers. https://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=SGLXICS for 11.18 and https://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=SGLXICS2 (11.19) are the appropriate links. These also go through a "quick" version of the SGMGR installation and that may help.
WMasry_1
Occasional Contributor

Re: Serviceguard manager is not openning

Do you have an idea where to install the new version of the hpsmh-tomcat