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A compass through the business service jungle

kimlock ‎05-16-2013 05:01 PM - edited ‎07-10-2015 10:04 AM

How fast does your world move? Can your business services keep pace?  IT services are constantly changing in a world of mobility, virtualization and cloud computing. They may even be delivered by a third-party vendor which further complicates your system and adds additional operational challenges.


To serve the business more effectively, IT needs a new approach to managing operations. We like to call it the new business service management (BSM)—where the emphasis is on the management of business services in a unified manner regardless of where those services originate.


BSM focuses on connecting services to the underlying IT infrastructure regardless of provider, addressing issues before they impact business, improving overall service quality all while providing better visibility into on-site and cloud services.


In practical terms, this requires a consolidated operations console that can help IT track and respond to infrastructure events occurring on the ground floor of IT (bottom up) and maintain service health in real time by monitoring the end-user experience (top down). This can enable IT to meet increasingly demanding service level agreements and constantly evolving business needs.


We understand the complexities of business service management and we strive to meet these challenges head on. That is why we developed our BSM suite to help you achieve greatness.


HP Service Intelligence

HP Service Intelligence uses the information gathered from Run-Time Service Model to understand what happened at the business service level, and then analyzes that data to create actionable intelligence. With HP Service Intelligence, you’ll have the analytics to help you understand the past, optimize the present and anticipate the future.


Here is a listing of the  solutions provided within our BSM umbrella:

• Service Health Analyzer (SHA)

• Service Health Optimizer (SHO)

• Service Level Management (SLM)

• Service Health Reporter (SHR)

• ArcSight Logger


HP Operations Bridge

• Universal Event Correlation

• Dashboards and Service Health

• Run-book Automation



• Systems Management

• Network Management

• Application Performance Management


If you would like a closer look at our offerings and how they can help you, look at this white paper “Manage IT services efficiently.  Serve businesses effectively.”


To find out more about HP Business Service Management 9.10 please visit

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