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In 2013 fight the good fight with the training manifesto - Part 2 of 2

SusanMerriman ‎04-08-2013 03:49 AM - edited ‎06-26-2015 01:47 PM

In her previous blog post Jeanette Jacobs, guest blogger and HP training evangelist, showed how a stated belief in the value of training from business leaders does not necessarily see training programs deployed further down the business. But training is one of the most important things you can do to make software deployments deliver their expected value. With this in mind, Jeanette has prepared a five-point manifesto to ensure that training gets the investment it deserves.


In 2013 fight the good fight with the training manifesto


As I explained in my last blog, CIOs’ belief in the value of training often does not result in programs being run further down the business. Why? Well in my experience, managers are reluctant to spare people for training. And, when budgets are under pressure, training is seen as an item that can be cut. But this is shortsighted. As someone who works in training day-in-day out, I am constantly taken aback by just how much difference training can make to software deployments. My view is we must change the perception that training is a nice to have. If you want your software deployments to be a complete success, end user training is a ‘got to have.’


So here’s my five-point manifesto for promoting the cause of training. It needs your support to make it a success, so fight the good fight for the cause of training in 2013:


  1. Make the case for training: one of the most common causes analysts cite for failed software deployments is a lack of user training. So be sure to highlight to your senior team why training is so important: show examples of how training has delivered benefits in your business and explain how end user adoption is critical to ensuring that IT projects deliver anticipated results.
  2. Consult with end users: There are a number of ‘softer’ benefits from training – for instance, people feel more valued and are therefore more productive. So talk to users, get their views and share these with company leaders. A common feature of well-run businesses is a motivated and qualified workforce; training develops that workforce.
  3. Change perceptions of training: Training has advanced. There are tools out there that make it much more flexible for people to learn on the job. There’s still a place for classroom-based tuition, but much can be done quickly and effectively online.
  4. Resellers should offer more training and certify their people: Training should ideally be bundled as part of a deployment cost. Also, resellers should ensure their own people are trained and certified for the software they are deploying – CIOs are looking for this from their partners. The CIO Forum report says: “66 percent of respondents…said that technical certifications are an extremely important factor in considering help from outside organizations.”
  5. Talk to your vendor: No one knows your software better than the company that sold it to you – make the most of the resources available to help train your team. For example, at HP we offer the Adoption Readiness Tool (ART). It provides a simple, versatile, easily scalable and cost-efficient way to provide both classroom-based and online training content in numerous languages.  

What would you add to the training manifesto? How can the case be made for training? We’d love to hear your views.




Related Links:


>> Get Educated on HP Software Products

>> Adoption Readiness Tool



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