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Learning from and with customers at HP Discover 2012

SusanMerriman ‎11-11-2012 09:53 AM - edited ‎06-26-2015 01:44 PM

With less than a month  to go until HP Discover 2012 in Frankfurt, Susan Merriman, WW Leader of Emerging Technologies, HPSW Education, is getting excited. One of the industry’s most anticipated conferences, Discover features high-profile speakers, product demonstrations and customer case studies. This year Susan will discuss education best practices in a case study presentation with Disney’s Mike Randall.  


A little over a year ago I attended my first HP Discover in Vienna. One of the IT industry’s most influential events, HP Discover brings together the best and brightest minds for three days of speeches, presentations and product demonstrations. HP Discover happens twice a year: the EMEA event takes place towards the end of the year, while the Americas conference is held during the summer.   


Having joined HP just a few months before the 2011 EMEA event, I wasn’t sure what to expect. Being a newbie, my job was simply to watch and learn. And learn I did. Discover Vienna afforded me the chance to speak directly to dozens of customers a day about the challenges they face in today’s fast-paced IT environment.


Viva Las Vegas

By the time Americas Discover 2012 came around, held in June in Vegas, I knew the lay of the land. I took full advantage of the event, sitting down for in-depth, one-on-one meetings with customers. These face-to-face chats gave me an unparalleled insight into our customers’ needs and sparked creative ideas for how we can better meet their expectations.


Forward to Frankfurt   

And now, with this year’s EMEA Discover set to take place in Frankfurt from December 4 to 6, things have come full circle. A customer I met in Vienna in 2011 will be sitting down for prescheduled coffee chats next month to show other customers some of the unique ways they have been using HP Software Education solutions for training and ongoing performance support.


And this year I’ll be participating in a customer case study presentation with Mike Randall, Walt Disney Parks and Resorts Manager, Global Business Technology Strategy. Mike played a key role in Disney’s ambitious three-day transformation to Service Manger and adoption of an information technology infrastructure library (ITIL) as a service management discipline– a project supported by HP Software Education Services.


Disney at Discover

Disney has developed one of the industry’s most progressive IT training strategies. Mike and I will discuss how, using a service management framework, Disney is providing training not just for individual software products but as part of the process itself. Disney is a shining example of how education is no longer about simply showing end users how to click their way around a system – it’s about changing the way individuals understand their role, and its importance to business results. If you’d like to discuss your education projects with Mike or me, just leave a comment in the discussion area below.


Over to you

I’ll also be co-presenting ‘Downloading a Subject Matter Expert’s Brain,’ a talk about how HP’s Adoption Readiness Tool (ART) puts subject matter experts’ knowledge right into end users’ hands.


And I’m really looking forward to hearing feedback from customers who are accelerating growth in their business by focusing on IT enablement. Overall, I’m particularly excited about getting customers together – Discover offers an invaluable opportunity for IT practitioners to share their insights and learn from each other’s experiences.  


But it’s not all about me! If you’re interested in getting involved in Discover 2012, talk to your HP account manager or simply register at

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