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The Goose and The Gander - Journey Together…

Paul_Toffis ‎09-03-2012 02:31 AM - edited ‎06-26-2015 03:13 PM

In my last blog, I wrote about agile partners and the speed with which organisations are expected to react to, and meet, ever-changing customer requirements.  Agility, like quality, is not an end-point or final destination – nor indeed is it a one way street.  It’s frequently been referred to as a continual process, or a continual journey if you will, and one that I think that both partners and vendors need to embark TOGETHER on.


At HP Software we recently revised our MSP scheme.  In the spirit of Kaizen, I can’t help but think that this is a good thing – the changes were largely driven by feedback from our partners, we have responded to their needs and aligned the program to suit local market needs.


Kaizen is the Japanese for "improvement", or "change for the better" – according to Wikipedia, it refers to a “philosophy or practices that focus upon continuous improvement of processes in manufacturing, engineering, and business management.”   So if we want our partners to be agile, responsive and flexible, then surely so must we, the vendors?  After all, what’s good for the goose is good for the gander!


Wikipedia goes on to list the five foundational components of Kaizen as:


  • Teamwork
  • Personal discipline
  • Improved morale
  • Quality circles
  • Suggestions for improvement

Again, I don’t think anyone can argue against these components.  It makes sense in the same way that ITIL links People, Processes and Technology.  By linking these five components, vendors and partners can drive a holistic program for improvement – TOGETHER. 


And from what I’ve seen, an improvement in one element will quite often improve another element.

So while change can be difficult, it can also be a very good thing.  But who can really argue against continuous improvement and striving to get things right?

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