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Re: Command View EVA v9.4 always fails to install (no admin rights...)

 
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Henry A.C. Jansen
Trusted Contributor

Re: Command View EVA v9.4 always fails to install (no admin rights...)

I had the same problem installing 9.4 on a freshly installed server... rightmouseclick - run as administrator didn't help.. creating a local user and putting it in the local admin group solved my issue..

Patrick Terlisten
Honored Contributor
Solution

Re: Command View EVA v9.4 always fails to install (no admin rights...)

Hello,

 

if you have a non-englisch windows installation, be sure that you have a local group called "Administrators". Put the user, with which you're trying to install CV, into this group and also into your local admin group. It seems that the CV setup is searching for a local user group called "Administrators", and if this group doesn't exist, it will end with an error.

 

Regards,

Patrick

 

Best regards,
Patrick
Johan Guldmyr
Honored Contributor

Re: Command View EVA v9.4 always fails to install (no admin rights...)

Maybe you also have to change the language / system locale to English?
Andy_R
Frequent Advisor

Re: Command View EVA v9.4 always fails to install (no admin rights...)

Thanks Patrick, your hint helped with my installation.

The setup uninstalled CV9.3 and installed CV9.4 after I created the "Administrators" group and added the user to it.

During the setup I encountered another error:

 

cv94_error.JPG

 

The solution for this problem was:

- Uninstall CV

- Uninstall HP Remote Management Service

- remove all remaining files and registry keys

- reinstall Command View

Johan Guldmyr
Honored Contributor

Re: Command View EVA v9.4 always fails to install (no admin rights...)

Hey Andy, did you keep a list of which registry entries you got rid of?
Andy_R
Frequent Advisor

Re: Command View EVA v9.4 always fails to install (no admin rights...)

Hi Johan,

 

I used the list I found on this website:

http://www.amrila.com/probleme-bei-installation-hp-command-view-9-3/

 

check for the following entries under

HKEY LOCAL MACHINE -> SOFTWARE -> Hewlett-Packard and

HKEY LOCAL MACHINE -> SOFTWARE –> Wow6432Node (64bit only)

  • command view
  • HpOvLic
  • ccbgn
  • CxwsCimom
  • hp Storageworks SMI-S
  • EVA_Provider
  • EVA Performance Monitor
  • EVAPerf

HKEY LOCAL MACHINE -> SYSTEM -> CurrentControlSet –> Services

  • HP RSM Server
  • HP RSM Database

Delete Files:

  • C:\Program Files\Hewlett-Packard\Sanworks\Element Manager for StorageWorks HSV
  • C:\Program Files\Hewlett-Packard\COMMON_CCBGN
  • C:\Program Files\Zero G Registry  (hidden folder, used by other software too)
  • C:\Program Files\Common Files\Hewlett-Packard\HPOvLIC
  • C:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\config

Hope this helps.

 

Regards,

Andy

CLEB
Valued Contributor

Re: Command View EVA v9.4 always fails to install (no admin rights...)

Also it only works on English or Japanese language versions
Andy_R
Frequent Advisor

Re: Command View EVA v9.4 always fails to install (no admin rights...)


@CLEB wrote:
Also it only works on English or Japanese language versions

This is not true. I used a german version. Although it is not supported, it still works.

Patrick Terlisten
Honored Contributor

Re: Command View EVA v9.4 always fails to install (no admin rights...)

Sure, "not supported" doesn't mean "isn't working". But you should try to use only english installations for CV.

Best regards,
Patrick

Re: Command View EVA v9.4 always fails to install (no admin rights...)

I´ve fond the solution myself.... 

in a NOT English OS you have to create a local security group "Administrators" and put the install-user in this group. (In a German OS the group "Administrators" is called "Administratoren" and the (not very clever) coder hasn`t used the system variable "administrators" to check install-user rights, but the actual group name....)

 

After this little change the Installation will work!