MSA1000 error code

[R.Schaefer]

we are setting up a used MSA1000 and got
the following error code on boot up:
critical error 03 – critical lockup detected code =fc03h

can anyone help?

TIA,
Russ

[hpuserabc]

replace the controller(s) with new one(s)

HTH

[MSECO_1 · Accepted solution]

Check the service and maintenance guide:
http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?contentType=SupportManual〈=en&cc=us&docIndexId=179111&taskId=135&prodTypeId=12169&prodSeriesId=377751#2

[R.Schaefer]

exactly what I needed!
according to manual:

A critical error has been
detected by the array
controller firmware. To
prevent any possible
data loss, the firmware
has entered a lock-up
state. The provided code
contains engineering
specific information about
the lock-up condition.

[R. Verkerk]

Hello,

which firmware version are you running?
Does one of the disks have a red light on?

There was an older firmware version where the MSA1000 would lockup on powerup if a non initialised disk was present in the MSA1000. Once it is initialised there is no problem.

If a brand new disk is installed and the firmware version is wrong you get such errors.

gr,

Robert