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HP Storage Essentials unable to discover Backup Manager(HP Data Protector)

Advisor

HP Storage Essentials unable to discover Backup Manager(HP Data Protector)

[ Edited ]

I am working with HP Storage Essentials v6.0. I am facing an issue where HPSE is unable to discover the Backup Manager(HP Data Protector) that I have installed on the same server.

Has anyone faced similar problem and found a solution? If yes, please let me know at asap. Any kind of help will be greatly appreciated.

 

 

P.S. This thread has been moved from Storage Area Networks (SAN) (Enterprise) to Storage Essentials Support and News Forum. - Hp Forum Moderator

9 REPLIES
Honored Contributor

Re: HP Storage Essentials unable to discover Backup Manager(HP Data Protector)

Hi,
what OS is the DP cell cerver installed at pls?
the pain is one part of the reality
Advisor

Re: HP Storage Essentials unable to discover Backup Manager(HP Data Protector)

Windows server 2003
Honored Contributor

Re: HP Storage Essentials unable to discover Backup Manager(HP Data Protector)

was it upgraded from the 5.1 version pls?
the pain is one part of the reality
Advisor

Re: HP Storage Essentials unable to discover Backup Manager(HP Data Protector)

No
Honored Contributor

Re: HP Storage Essentials unable to discover Backup Manager(HP Data Protector)

you can try the following:

-stop the AppStorWin32Agent service
-the CIMextension will create a cachedb directory within DataProtectors database (db40)directory and start an
internal scheduler to prefetch DataProtector information. When for some reason this directory 'cachedb'
is already present due to older Cim Extenstions within the db40 directory, delete it before starting the
CIMextension.
-the cachedb directory will be recreated.
-After that run a GAED on the CellManager host with Backup Details included, twice ( 2 times !)
it should then start to populate the Backup Manager with DP data.

if it does not help you can send the GAED logs to the HP SE support centre for the analysis
the pain is one part of the reality
Advisor

Re: HP Storage Essentials unable to discover Backup Manager(HP Data Protector)

Thanks for help. Now, the Storage Essentials is able to discover the backup manager however the backup manager schedules are unable to discover the session details from the backup manager. When I run the 'session collection" schedules the status says "Session collection failed".

Please provide some help on this.
Advisor

Re: HP Storage Essentials unable to discover Backup Manager(HP Data Protector)

I am getting following error logs. Please see the attached error logs
Advisor

Re: HP Storage Essentials unable to discover Backup Manager(HP Data Protector)

Here are more logs. I think these make more sense.
getClass(":APPIQ_BackupClient", false, true, null)
[2008-09-12 11:55:18] INFO [ClientForCxwsAgent-16 com.appiq.cxws.agency.patron.PatronValueReader] 172.16.49.203:4673 102 yields FAILURE_RESPONSE_MSG:
[2008-09-12 11:55:18] INFO [ClientForCxwsAgent-16 com.appiq.cxws.agency.patron.PatronValueReader] ProviderSpecificException with 1 argument(s).
[2008-09-12 11:55:18] INFO [ClientForCxwsAgent-16 com.appiq.cxws.agency.patron.PatronValueReader] MessageOnlyException with 1 argument(s).
[2008-09-12 11:55:18] WARN [ClientForCxwsAgent-16 com.appiq.wbemext.client.ClientForCxwsAgent] Trouble while processing response for 172.16.49.203:4673 102
[2008-09-12 11:55:18] ERROR [Thread 2 com.appiq.service.synchronizer.utils.Replicator] cxws://172.16.49.203 : ERROR replicating APPIQ_BackupJob instances
com.appiq.cxws.exceptions.ProviderSpecificException: Provider com.appiq.providers.backup.BackupJobProvider for root/cimv2:APPIQ_BackupJob failed.
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
at java.lang.reflect.Constructor.newInstance(Unknown Source)
at com.appiq.cxws.agency.patron.PatronValueReader.readOneException(PatronValueReader.java:67)
at com.appiq.cxws.agency.patron.PatronValueReader.readException(PatronValueReader.java:38)
at com.appiq.wbemext.client.ClientForCxwsAgent.process(ClientForCxwsAgent.java:1066)
at com.appiq.wbemext.client.ClientForCxwsAgent$AgentResponseTask.run(ClientForCxwsAgent.java:146)
at com.appiq.cxws.utils.ThreadPool$PoolThread.run(ThreadPool.java:210)
Caused by: com.appiq.cxws.exceptions.MessageOnlyException
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
at java.lang.reflect.Constructor.newInstance(Unknown Source)
at com.appiq.cxws.agency.patron.PatronValueReader.readOneException(PatronValueReader.java:67)
at com.appiq.cxws.agency.patron.PatronValueReader.readException(PatronValueReader.java:42)
... 3 more
[2008-09-12 11:55:18] DEBUG [Thread 2 com.appiq.dataModel.TaskData] cxws://172.16.49.203 : ERROR replicating BackupJob instances
[2008-09-12 11:55:18] DEBUG [Thread 2 com.appiq.dataModel.TaskData] Thread 2 (cxws://172.16.49.203): BackupJob details retrieved
[2008-09-12 11:55:18] DEBUG [Thread 3 com.appiq.wbemext.client.AppiqCimClient.cxws] [Thread 3] Client cxws://172.16.49.203/root/cimv2 (27) exiting call 0: getClass; Return Value: class APPIQ_BackupClient (21 total properties; 6 keys)
[2008-09-12 11:55:18] DEBUG [Thread 4 com.appiq.service.synchronizer.utils.Replicator] CIMgetClass: APPIQ_BackupSchedule
[2008-09-12 11:55:18] DEBUG [Thread 4 com.appiq.wbemext.client.AppiqCimClient.cxws] [Thread 4] Client cxws://172.16.49.203/root/cimv2 (25) entering call 1: getClass(":APPIQ_BackupSchedule", false, true, null)
Advisor

Re: HP Storage Essentials unable to discover Backup Manager(HP Data Protector)

More logs:


<> 49575
//Add this to "OnDomLoad" event