Storage Essentials Practitioners Forum
Showing results for 
Search instead for 
Do you mean 

(SOM) Support Tip: Where are the Temporary Locations used by the somgathersupportinfo.ovpl script?

HPE Expert

(SOM) Support Tip: Where are the Temporary Locations used by the somgathersupportinfo.ovpl script?

Hello SOM Community,

There have been occasions where the data collected by the somgathersupportinfo.ovpl script fails to collect all of the log files and other information being requested by support.

There have been times when this was due to possible file system corruption or space issues.

With this in mind, the following knowledge article was created to help understand and troubleshoot issues encountered with all of the requested data being collected.

KM02498904 - Where are the Temporary Locations used by the somgathersupportinfo.ovpl script to collects logs and the DB?
https://softwaresupport.hpe.com/km/KM02498904

Basically, the somgathersupportinfo.ovpl script uses the following locations:

  • For Windows, the $sysdrive is actually the %SYSTEMDRIVE% variable, which by default is the C:\ location.
  • For Linux, it is the /tmp location which may or may not be part of a separate file system.

The script creates the "Logs", "somEnvironment", "systemInfo" and possibly the "database" directories within those locations, copies the data to them and then removes them after the zip file is created and the script completes.

NOTE:  File system space and/or corruption in these locations can cause problems with the collection and gathering of this information.

I hope that this information is helpful.

Good luck with your SOM environments.

Regards,

Mark

---
Mark Butler
HPE SW Support Engineer
https://softwaresupport.hpe.com/
//Add this to "OnDomLoad" event