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тАО04-06-2009 06:57 AM
тАО04-06-2009 06:57 AM
Polyserve support
We've had to contact HP constantly for help with our Polyserve Linux cluster, and the experience has been abysmal, to say the least. It seems like we're only getting level 1 people who only know the basics and not how to solve more complex issues, and getting a level-2 person to talk to directly is nearly impossible. We've had such a bad experience with polyserve itself and the lack of good support that we've already decided to begin moving stuff back to our EMC Celerra.
Let me specify that I also did a training course for polyserve and had a good experience there. I'm only talking about when we call the 800 number for support or open a support case online.
Anyone else having a similar experience? If so, I think it would be good to use this space to show HP just how bad the situation has become.
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тАО04-07-2009 06:30 AM
тАО04-07-2009 06:30 AM
Re: Polyserve support
I would suggest the next time your support needs aren't being met that you request to speak with either the manager on duty or the Polyserve team manager for assistance in getting the technical support you require.
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тАО04-12-2009 09:08 AM
тАО04-12-2009 09:08 AM
Re: Polyserve support
I submit my response center calls via the ITRC website. That way I am able to put as much detailed information in the call as possible. I put error messages, commands I executed. I put in a list of trobleshooting I already did so the response center engineer does not have to start from scratch. I find that gets me more detailed information and the engineer who contacts me has reviewed the call and has some new information for me.
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тАО06-03-2009 10:32 AM
тАО06-03-2009 10:32 AM
Re: Polyserve support
Maybe we can start a wiki ourselves and a forum? anyone?
I'm having serious issues finding a good backup solution for my setup.
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тАО06-03-2009 10:39 AM
тАО06-03-2009 10:39 AM
Re: Polyserve support
I think this is a good idea. Our particular company has had several problems with HP support over the past year or so, and despite our repeated complaints, they're still inconsistent at best.
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тАО06-03-2009 11:44 AM
тАО06-03-2009 11:44 AM
Re: Polyserve support
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тАО06-26-2009 12:10 PM
тАО06-26-2009 12:10 PM
Re: Polyserve support
tammy dot lawson at sonoco dot com