AIO 600 backup errors

[Alex Chirkov]

Hi All!

After power failing Data Protector Express on our AIO600 server decided not to work anymore... After removing and reinstalling it from C:\hpnas\Components\DPX we are able now to run successful backups, but every one hour following events appear in the Application Event Log:

Event Type: Error
Event Source: HP All-in-One Storage Manager (Server)
Event Category: None
Event ID: 0
Date: 14/07/2010
Time: 13:08:55
User: N/A
Computer: FILESERVER1
Description:
BM:BackupSupport is failing



Event Type: Warning
Event Source: HP All-in-One Storage Manager (Server)
Event Category: None
Event ID: 0
Date: 14/07/2010
Time: 13:08:55
User: N/A
Computer: FILESERVER1
Description:
Error during Backup discovery.

While searching through support forums I've found similar problems with AIO1200. (http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1232829) and some more threads like this, where the advice is to run AddAsmBackupUser.cmd file. The bad thing is, that I cannot find this script anywhere... Not on a server, nor on a Recovery DVD. I tried to create this user manually an gave it all the permissions I could find, but this doesn't seems to work, event messages are still coming every hour...

Any help or ideas would be very appreciated!
Thanks a lot in advance!

[Monty Phillips · Accepted solution]

Hi Alex,

I can not get to the above thread link at the moment, but the default location where the AddAsmBackupUser.cmd script is located it: c:\hpnas\Components\DPX

If you do not see it there, I attached it for your convenience to this post.

Also, if that does not help, check the above events and see if there is any data in the "Data:" section of the event. If there is, ebsure "Bytes" is selected and copy the Data infomration and post here.

[Monty Phillips]

Hmm. Not sure why it renamed the script when posting, but it is the correct one.

[Alex Chirkov]

Thanks a lot for reply, Monty!

Will try this on Monday and post results here.