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Error during backup discovery/backup support is failing

 
Backup Camilla
Occasional Advisor

Error during backup discovery/backup support is failing

I have seen other threads regarding the same issues but I was not able to resolve it with the suggestions.

Messages appear in the event log around every 5th second. Im not able to see any more information in the event. (like "-Exception.. -Message).

Using backup exec, and I had to disable the HP data protector in order for backup exec to run properly.

The time settings are correct on the server.

Any suggestions regarding this? Do I really have to have the data protector installed on the server?

Thanks in advance.

17 REPLIES 17
peyrache
Respected Contributor

Re: Error during backup discovery/backup support is failing

hello
could you give me more details regarding
platform and OS versions etc..
also post please events system and application if window bases
thanks
JYP
Backup Camilla
Occasional Advisor

Re: Error during backup discovery/backup support is failing

Aio600, windows storage server 2003, SP2. Running Backup Exec 11d, rev 7170.

The event logs are too big to attach here, but i have pasted the application events into a JPEG. Let me know if I shall send the logs.

peyrache
Respected Contributor

Re: Error during backup discovery/backup support is failing

hello
thanks for your reply
could you please install latest version of Service Release and let me know if problem is fixed..
pointer to get it below
JYP
http://h20293.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=5697-7815e

Backup Camilla
Occasional Advisor

Re: Error during backup discovery/backup support is failing

Hello, I installed the service release that you ponted to. This did not resolve the issue.
Backup Camilla
Occasional Advisor

Re: Error during backup discovery/backup support is failing

Hi again,

any other suggestions on how to solve this issue? I still get the same errors every 5 seconds or so.
peyrache
Respected Contributor

Re: Error during backup discovery/backup support is failing

could you try that and let me know if solves
JYP
add domain\asmuser to the local admins group on the AiO server..
Backup Camilla
Occasional Advisor

Re: Error during backup discovery/backup support is failing

Hi, the user is already added to the aministrators group.

Camilla
peyrache
Respected Contributor

Re: Error during backup discovery/backup support is failing

let me check that
JYP
peyrache
Respected Contributor

Re: Error during backup discovery/backup support is failing

do you have correct time on AIO system
not behind ?
please check that and let me know
thanks
JYP