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тАО01-12-2009 02:25 AM
тАО01-12-2009 02:25 AM
Error installing HP All-In-One Agent Manager
After installing 1.5.0 on the AiO I tried to update the Agent installed on other servers to no avail.
First it displays a message regarding an older version of VSSProv that must be uninstalled. If I tried to uninstall this sw I got a message that it has already been uninstalled and a suggestion to delete it from the list of installed software.
If I go on with the installation it fails with the attached error.
I also tried to uninstall older versions of Aio Agent and iSCSI Initiator but I always get the same error.
Please advise
Thanks
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тАО01-14-2009 05:07 AM
тАО01-14-2009 05:07 AM
Re: Error installing HP All-In-One Agent Manager
could you provide event logs system and application please
may be you are facted to hardware issue ?
or virus issue ?
do you have antivirus up to date ?
let me check logs first
JYP
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тАО01-14-2009 05:27 AM
тАО01-14-2009 05:27 AM
Re: Error installing HP All-In-One Agent Manager
I installed a new VM from scratch and found the installation runs fine.
Since it happens on all of my VMs connected to the storage I think it's related to a previous agent upgrade that might have messed up things.
Is it always better to uninstall the HP Storage Manager and the iSCSI initiatior before upgrading them?
Regarding the current status it was faster to start from an old snapshot and rebuild the configuration so now I'm fine. It's strange anyhow that I found nothing on the Internet about this error
Thanks
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тАО01-14-2009 05:30 AM
тАО01-14-2009 05:30 AM
Re: Error installing HP All-In-One Agent Manager
JYP
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тАО01-14-2009 05:44 AM
тАО01-14-2009 05:44 AM
Re: Error installing HP All-In-One Agent Manager
1) .Net Framework 3.0
2) HP AiO Storage Manager
3) Microsoft iSCSI Initiator
4) Microsoft iSCSI Target VSSProv
Are you saying that (apart from item 1) all the others must be uninstalled before applying the new ASMAgentInstaller?
Let's say I have SQL server installed: isn't there any problem like losing the configuration to reach the datastore with the databases?
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тАО01-14-2009 06:55 AM
тАО01-14-2009 06:55 AM
Re: Error installing HP All-In-One Agent Manager
JYP