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MSL2024 Not Ready after updated firmware

 
Alpha Guys
Occasional Contributor

MSL2024 Not Ready after updated firmware

I have MSL2024 with LTO5 FC HH one drive on there. I did library firmware update to 6.70 with LT&T .  Firmware update failed error and disconnected to the library.  After updated firmware failed, drive power auto shut off and OPC screen showed to me as " Not Ready " and all buttons have no response.

If I want to shut down the library, over 7Sec. press the power button, otherwise I could not do any.

Please help me. Thank you.

6 REPLIES 6
SanjeevGoyal
HPE Pro

Re: MSL2024 Not Ready after updated firmware

Hello,

I would suggest you follow the below steps to isolat the issue.

1. Shut dwon the server.
2.Remove all media's from the library.
3.Power off the library.
4.Power ON the library after 5 minutes.
5.Monitor the library, note down error message if the error still persists.
6.Share the complete error message or error code.
7.Follow the below link for more clarification.


HPE StoreEver MSL2024 Tape Libraries - Power Problems
https://support.hpe.com/hpesc/public/docDisplay?docId=c00572783&docLocale=en_US

HPE StoreEver MSL2024 Tape Libraries - Document List
https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=c03928947

HPE StoreEver MSL2024 Tape Libraries - Tape Library Error Codes
https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=c00574301

If you feel this was helpful please click the KUDOS! thumb below and accept the solution.
Regards,


I am a HPE Employee

Accept or Kudo

Alpha Guys
Occasional Contributor

Re: MSL2024 Not Ready after updated firmware

Hello,

Thank you for the help.

I did these step by step but same error " Not Ready " after showed up the firmware 6.70 ., all buttons have no response.

Thanks again.

 

SanjeevGoyal
HPE Pro

Re: MSL2024 Not Ready after updated firmware

Hello

I would suggest, you have to log a proper case with HPE, and share the appropriate logs for further analysis.
If you feel this was helpful please click the KUDOS! thumb below and accept the solution.
Regards,


I am a HPE Employee

Accept or Kudo

Alpha Guys
Occasional Contributor

Re: MSL2024 Not Ready after updated firmware

Thank you for helping me but I could not get the logs because I can press any buttons from the panel and could not log in to the device using with SCSI cable or ethernet cable.

Still error message as "Not Ready " and freezing the library.

Please help me!

SanjeevGoyal
HPE Pro

Re: MSL2024 Not Ready after updated firmware

Hello

 

I would suggest, you have to log a proper case with HPE for further analysis.


If you feel this was helpful please click the KUDOS! thumb below and accept the solution.
Regards,


I am a HPE Employee

Accept or Kudo

Alpha Guys
Occasional Contributor

Re: MSL2024 Not Ready after updated firmware

Very sad.  Even HP could not help. Bought the another MSL2024 with no choice.

You can't change the firmware using with HP Tape Tools..... SAD!