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STOP ERROR 0x0000007f (0x00000008, 0x80042000, 0x00000000, 0x00000000)

 
CA806597
Occasional Advisor

STOP ERROR 0x0000007f (0x00000008, 0x80042000, 0x00000000, 0x00000000)

I keep getting this error a few hours after enabling Symantec AV autoprotect.
I have the latest Symantec version and HP NAS support pack 5.6 applied to my NAS 2000s.

Upon doing a debug of memory.dmp I get:
Probably caused by : NmSvFsf.sys ( NmSvFsf+6ac )

That looks like the quota driver. I do use my own quota management softeare (Tools4Ever SpaceGuard) and wonder if I can safely disable the Quota service and this driver.

appreciate your feedback.
2 REPLIES 2
CA1028844
Trusted Contributor

Re: STOP ERROR 0x0000007f (0x00000008, 0x80042000, 0x00000000, 0x00000000)

Stop 7f is a fatal kernel-level bugcheck. The OS is unhappy about something at a pretty low level, such as a non-paged-pool memory leak, etc.

A quick Google search on NmSvFsf.sys shows there have been several known issues with StorageExec quota software leaking non-paged memmory. Veritas appears to have released several hotfixes for StorageExec.

Another point to note is that several anti-virus vendors' software has been known at various times to introduce such non-paged-pool leaks as well. Symantec is one of the big offenders in that regard, but even McAfee and Trend Micro have caused more than their fair share as well.

Plus, these are all filter drivers. Filter drivers tend to not get along very well with each other. The more of these types of applications that you load (i.e. anti-virus, IP replication, quota software, etc.), the greater your chances of such fatal conflicts. Loading two similar applications, such as two quotaing software applications, has seemed to almost guarantee problems.

Given that NmSvFsf.sys is a filter driver, merely disabling the software will not fix the problem. Filter drivers are always active and present in the driver stack, even if their handler (the application) is disabled or turned off.

The only way to remove a filter driver is to uninstall the software. That, and pray that the software vendor cleans up after themselves correctly during the uninstall.

Since the StorageExec software is part of the Windows Powered OS, uninstalling that software probably puts you outside the "supported configuration". Plus, you don't want to be mucking around with components that are integrated into the OS package, at the risk of introducing further complications...

I took a quick look through the release notes of the NAS Service Pack 5.6, and didn't see anything regarding hotfixes for StorageExec. You might want to call HP support and ask about what fixes, if any, are included or available (and supported!) for the StorageExec on your NAS.

In any case, I'd recommend calling HP support and reporting the problem. Once you get a case logged, HP will be made aware of the problem, and the support people can begin to research this and help you.
Jörg Reinema
New Member

Re: STOP ERROR 0x0000007f (0x00000008, 0x80042000, 0x00000000, 0x00000000)

Hy,

I had this Error too on a HP DL380G4p Storage Server with Symantec AV.

In "SafeMode" I moved the Symantec Directory to another Folder, restarted the system in normal mode and found the following advices for this problem:

http://support.microsoft.com/kb/822789/en-us

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002071208532048?Open&src=w

I think that could help you...