StoreEasy Storage

Storage Manager Agent Fails to Install

 
Troy Thomas
Occasional Contributor

Storage Manager Agent Fails to Install

Hi All,

I am having a lot of trouble deploying the ASM Agent to any server I am using the following file located on the recovery DVD as explained in the documentation (ASMAGENTINSTALLER.EXE) but the installation fails after the .net update is isntalled, even after a reboot the installation still fails.

The error is exactly as displayed in this link http://support.microsoft.com/kb/555650

Has anyone had the same issue? the servers i am trying to install the agent onto are 2000 servers and have the agent installation in a folder located locally on each server.

I do not see why this file cannot be installed all help is appreciated.

Troy
3 REPLIES 3
Chris.Thomas
Advisor

Re: Storage Manager Agent Fails to Install

The ASM agent (shipped with the All-in-One storage server product line) only supports client servers running Windows 2003 SP1 or SP2 (x86 or x64). It does not support Windows 2000 clients.
David Straw
Valued Contributor

Re: Storage Manager Agent Fails to Install

Because the Virtual Disk Service (VDS) and Volume ShadowCopy Service (VSS) technologies, that are used extensively within the All-in-One Storage Manager, are not available on Windows operating systems before Windows Server 2003 we are unable to provide support for them at this time.
Troy Thomas
Occasional Contributor

Re: Storage Manager Agent Fails to Install

Thanks for your responses.

The problem i have right now is that the software does not install on the Windows 2003 Standard SP1 Server i have either.

The 2000 server i have is running Exchange 2003 .

Troy