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StoreEasy 1660 Management console update 1.3.2 fails

 
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FrankVitDe
Occasional Visitor

StoreEasy 1660 Management console update 1.3.2 fails

Hi, 

we want to install on  a Storeeasy 1660 the latest Managmeent Console.

1.3.0 was installed before and we wanted to update to 1.3.2

It fails without an error message and says it was intererrupted.

Even after deinstalling and rebooting the server, the installation failed. Now the issue is, that we don't have any Management software installed.
Where can I find logs from the setup? And has somebody an idea why it might fail?

Thanks

Frank

8 REPLIES 8
ram_eranki
HPE Pro

Re: StoreEasy 1660 Management console update 1.3.2 fails

Frank,

Can you, please, try this.

https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=a00113609en_us

Regards,

Ram

 

 

I am a HPE Employee

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FrankVitDe
Occasional Visitor

Re: StoreEasy 1660 Management console update 1.3.2 fails

Dear Ram,

could you please provide the scripts for Method 2? The console is already deinstalled and I cannot use Method 1 anymore.

 

Thanks,

Frank

ArunKKR
HPE Pro

Re: StoreEasy 1660 Management console update 1.3.2 fails

Hi,

 

 

Download the SEMC installation clean up utility from below link:

 

 

 

https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX-211767f16fde4ce0a15904ff8a#tab1

 

 

 

 

 

* Download the Cleanup Script file

 

 

 

* Extract the SEMC-Cleanup-Script.zip into a folder.

 

 

 

* Run the file CleanupUpdated.vbs

 

 

 

 

 

We should see a message that the Cleanup Script Executed Successfully

While I am an HPE Employee, all of my comments (whether noted or not), are my own and are not any official representation of the company

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FrankVitDe
Occasional Visitor

Re: StoreEasy 1660 Management console update 1.3.2 fails

Hi,

I am getting an error: Screenshot 2021-12-13 095201.png

I followed all the commands about how to start the script.

 

Thanks,

Frank

ArunKKR
HPE Pro

Re: StoreEasy 1660 Management console update 1.3.2 fails

Hi,

 

Please try to launch windows command prompt as administrator.

Execute the CleanupUpdated.vbs script from windows command prompt.

If issue persists, I would suggest to log an HPE support case for further investigation.

While I am an HPE Employee, all of my comments (whether noted or not), are my own and are not any official representation of the company

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FrankVitDe
Occasional Visitor

Re: StoreEasy 1660 Management console update 1.3.2 fails

Hi,

this is exactly what I did. Opened a commandline as administrator and started the script.

My strong guess is, that the script fails because I am in a domain and not a local user.

Any ideas?

 

Thanks,

FrankVitDe
Occasional Visitor
Solution

Re: StoreEasy 1660 Management console update 1.3.2 fails

Hi,

I fixed the script and removed the check if the caller of the script is administrator (which failed).

It run successfully and afterwards the setup of the Management Console succeeded. 

Everything is now up and running again.

Thanks,

Frank

ArunKKR
HPE Pro

Re: StoreEasy 1660 Management console update 1.3.2 fails

Hi Frank,

 

Thank you for sharing the fix.

While I am an HPE Employee, all of my comments (whether noted or not), are my own and are not any official representation of the company

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