StoreEasy 1660 Management console update 1.3.2 fails

[FrankVitDe]

Hi, 

we want to install on  a Storeeasy 1660 the latest Managmeent Console.

1.3.0 was installed before and we wanted to update to 1.3.2

It fails without an error message and says it was intererrupted.

Even after deinstalling and rebooting the server, the installation failed. Now the issue is, that we don't have any Management software installed.
Where can I find logs from the setup? And has somebody an idea why it might fail?

Thanks

Frank

[ram_eranki]

Frank,

Can you, please, try this.

https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=a00113609en_us

Regards,

Ram

[FrankVitDe]

Dear Ram,

could you please provide the scripts for Method 2? The console is already deinstalled and I cannot use Method 1 anymore.

Thanks,

Frank

[ArunKKR]

Hi,

Download the SEMC installation clean up utility from below link:

https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX-211767f16fde4ce0a15904ff8a#tab1

* Download the Cleanup Script file

* Extract the SEMC-Cleanup-Script.zip into a folder.

* Run the file CleanupUpdated.vbs

We should see a message that the Cleanup Script Executed Successfully

[FrankVitDe]

Hi,

I am getting an error: 

I followed all the commands about how to start the script.

Thanks,

Frank

[ArunKKR]

Hi,

Please try to launch windows command prompt as administrator.

Execute the CleanupUpdated.vbs script from windows command prompt.

If issue persists, I would suggest to log an HPE support case for further investigation.

[FrankVitDe]

Hi,

this is exactly what I did. Opened a commandline as administrator and started the script.

My strong guess is, that the script fails because I am in a domain and not a local user.

Any ideas?

Thanks,

[FrankVitDe · Accepted solution]

Hi,

I fixed the script and removed the check if the caller of the script is administrator (which failed).

It run successfully and afterwards the setup of the Management Console succeeded. 

Everything is now up and running again.

Thanks,

Frank

[ArunKKR]

Hi Frank,

Thank you for sharing the fix.