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05-28-2019 07:20 AM
05-28-2019 07:20 AM
Got two new machines, went through installation process until installation of the management software.
This fails on both machines.
At first it installed the software and did a rollback instantly after installation without further errors.
Then, after installing Win updates, it installes until it tries to start the service., which fails with "unable to start the service, check your rights", - I'm logged in as administrator-
Corresponding Eventlog System entry:
Protokollname: System
Quelle: Microsoft-Windows-HttpEvent
Datum: 28.05.2019 16:09:24
Ereignis-ID: 15300
Aufgabenkategorie:Keine
Ebene: Warnung
Schlüsselwörter:Klassisch
Benutzer: Nicht zutreffend
Computer: xxxxxxxxxxxxx.de
Beschreibung:
Die SSL-Zertifikateinstellungen wurden für den folgenden Endpunkt gelöscht: 0.0.0.0:8450 .
Ereignis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-HttpEvent" Guid="{7b6bc78c-898b-4170-bbf8-1a469ea43fc5}" EventSourceName="HTTP" />
<EventID Qualifiers="32768">15300</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-05-28T14:09:24.996861400Z" />
<EventRecordID>39104</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="62044" />
<Channel>System</Channel>
<Computer>xxxxxxxxxxxxxxxx.de</Computer>
<Security />
</System>
<EventData>
<Data Name="DeviceObject">
</Data>
<Data Name="Endpoint">0.0.0.0:8450</Data>
</EventData>
</Event>
Eventlog Application:
Protokollname: Application
Quelle: HPE StoreEasy management console
Datum: 28.05.2019 16:08:12
Ereignis-ID: 0
Aufgabenkategorie:Keine
Ebene: Fehler
Schlüsselwörter:Klassisch
Benutzer: Nicht zutreffend
Computer: xxxxxxxxx.de
Beschreibung:
Der Dienst kann nicht gestartet werden. Semc.Core.SemcException: Eine Ausnahme vom Typ "Semc.Core.SemcException" wurde ausgelöst.
bei SemcService.HostService.OnStart(String[] args)
bei System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
Ereignis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="HPE StoreEasy management console" />
<EventID Qualifiers="0">0</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-05-28T14:08:12.345154900Z" />
<EventRecordID>9568</EventRecordID>
<Channel>Application</Channel>
<Computer>xxxxxxxxxxxxxx.de</Computer>
<Security />
</System>
<EventData>
<Data>Der Dienst kann nicht gestartet werden. Semc.Core.SemcException: Eine Ausnahme vom Typ "Semc.Core.SemcException" wurde ausgelöst.
bei SemcService.HostService.OnStart(String[] args)
bei System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)</Data>
</EventData>
</Event>
Any Ideas?
Same time entry in "semc_dll_log" in C:\nas\logs\HPE StoreEasy management console
================================================================================
=================== Logging Started =====================
================================================================================
[05.28.2019 16:05:46.355][T][267636][0004] SemcService, Version=1.0.0.568, Culture=neutral, PublicKeyToken=null
[05.28.2019 16:05:46.371][I][267636][0004] HostService.cs|OnStart() method started
[05.28.2019 16:05:46.386][I][267636][0004] Port value: 8450
[05.28.2019 16:05:46.386][T][267636][0004] GetCertificateExistsOrCreate starts
[05.28.2019 16:05:46.402][T][267636][0004] GetCertificateExistsOrCreate ends
[05.28.2019 16:05:46.402][T][267636][0004] RegisterCertForSSL starts
[05.28.2019 16:05:46.418][T][267636][0004] RemoveSSLCertPortBinding starts
[05.28.2019 16:05:46.699][T][267636][0004] RemoveSSLCertPortBinding ends
[05.28.2019 16:05:46.715][T][267636][0004] AddSSLCertPortBinding starts
[05.28.2019 16:05:46.793][T][267636][0004] AddSSLCertPortBinding ends
[05.28.2019 16:05:46.793][T][267636][0004] Remove certificate : Das SSL-Zertifikat konnte nicht gelöscht werden. Fehler: 2
[05.28.2019 16:05:46.793][T][267636][0004] Add certificate: Das SSL-Zertifikat wurde erfolgreich hinzugefügt.
[05.28.2019 16:05:46.808][T][267636][0004] RegisterCertForSSL ends
================================================================================
=================== Logging Started =====================
================================================================================
[05.28.2019 16:06:22.754][T][079328][0004] SemcService, Version=1.0.0.568, Culture=neutral, PublicKeyToken=null
[05.28.2019 16:06:22.769][I][079328][0004] HostService.cs|OnStart() method started
[05.28.2019 16:06:22.769][I][079328][0004] Port value: 8450
[05.28.2019 16:06:22.785][T][079328][0004] GetCertificateExistsOrCreate starts
[05.28.2019 16:06:22.801][T][079328][0004] GetCertificateExistsOrCreate ends
[05.28.2019 16:06:22.801][T][079328][0004] RegisterCertForSSL starts
[05.28.2019 16:06:22.816][T][079328][0004] RemoveSSLCertPortBinding starts
[05.28.2019 16:06:23.082][T][079328][0004] RemoveSSLCertPortBinding ends
[05.28.2019 16:06:23.097][T][079328][0004] AddSSLCertPortBinding starts
[05.28.2019 16:06:23.207][T][079328][0004] AddSSLCertPortBinding ends
[05.28.2019 16:06:23.222][T][079328][0004] Remove certificate : Das SSL-Zertifikat wurde erfolgreich gelöscht.
[05.28.2019 16:06:23.222][T][079328][0004] Add certificate: Das SSL-Zertifikat wurde erfolgreich hinzugefügt.
[05.28.2019 16:06:23.222][T][079328][0004] RegisterCertForSSL ends
================================================================================
=================== Logging Started =====================
================================================================================
[05.28.2019 16:06:59.097][T][191632][0004] SemcService, Version=1.0.0.568, Culture=neutral, PublicKeyToken=null
[05.28.2019 16:06:59.113][I][191632][0004] HostService.cs|OnStart() method started
[05.28.2019 16:06:59.129][I][191632][0004] Port value: 8450
[05.28.2019 16:06:59.129][T][191632][0004] GetCertificateExistsOrCreate starts
[05.28.2019 16:06:59.144][T][191632][0004] GetCertificateExistsOrCreate ends
[05.28.2019 16:06:59.144][T][191632][0004] RegisterCertForSSL starts
[05.28.2019 16:06:59.160][T][191632][0004] RemoveSSLCertPortBinding starts
[05.28.2019 16:06:59.426][T][191632][0004] RemoveSSLCertPortBinding ends
[05.28.2019 16:06:59.441][T][191632][0004] AddSSLCertPortBinding starts
[05.28.2019 16:06:59.535][T][191632][0004] AddSSLCertPortBinding ends
[05.28.2019 16:06:59.551][T][191632][0004] Remove certificate : Das SSL-Zertifikat wurde erfolgreich gelöscht.
[05.28.2019 16:06:59.551][T][191632][0004] Add certificate: Das SSL-Zertifikat wurde erfolgreich hinzugefügt.
[05.28.2019 16:06:59.566][T][191632][0004] RegisterCertForSSL ends
================================================================================
=================== Logging Started =====================
================================================================================
[05.28.2019 16:07:35.524][T][067152][0004] SemcService, Version=1.0.0.568, Culture=neutral, PublicKeyToken=null
[05.28.2019 16:07:35.540][I][067152][0004] HostService.cs|OnStart() method started
[05.28.2019 16:07:35.556][I][067152][0004] Port value: 8450
[05.28.2019 16:07:35.556][T][067152][0004] GetCertificateExistsOrCreate starts
[05.28.2019 16:07:35.571][T][067152][0004] GetCertificateExistsOrCreate ends
[05.28.2019 16:07:35.571][T][067152][0004] RegisterCertForSSL starts
[05.28.2019 16:07:35.587][T][067152][0004] RemoveSSLCertPortBinding starts
[05.28.2019 16:07:35.806][T][067152][0004] RemoveSSLCertPortBinding ends
[05.28.2019 16:07:35.806][T][067152][0004] AddSSLCertPortBinding starts
[05.28.2019 16:07:35.884][T][067152][0004] AddSSLCertPortBinding ends
[05.28.2019 16:07:35.900][T][067152][0004] Remove certificate : Das SSL-Zertifikat wurde erfolgreich gelöscht.
[05.28.2019 16:07:35.900][T][067152][0004] Add certificate: Das SSL-Zertifikat wurde erfolgreich hinzugefügt.
[05.28.2019 16:07:35.915][T][067152][0004] RegisterCertForSSL ends
================================================================================
=================== Logging Started =====================
================================================================================
[05.28.2019 16:08:11.923][T][125568][0004] SemcService, Version=1.0.0.568, Culture=neutral, PublicKeyToken=null
[05.28.2019 16:08:11.938][I][125568][0004] HostService.cs|OnStart() method started
[05.28.2019 16:08:11.938][I][125568][0004] Port value: 8450
[05.28.2019 16:08:11.954][T][125568][0004] GetCertificateExistsOrCreate starts
[05.28.2019 16:08:11.970][T][125568][0004] GetCertificateExistsOrCreate ends
[05.28.2019 16:08:11.970][T][125568][0004] RegisterCertForSSL starts
[05.28.2019 16:08:11.985][T][125568][0004] RemoveSSLCertPortBinding starts
[05.28.2019 16:08:12.204][T][125568][0004] RemoveSSLCertPortBinding ends
[05.28.2019 16:08:12.204][T][125568][0004] AddSSLCertPortBinding starts
[05.28.2019 16:08:12.298][T][125568][0004] AddSSLCertPortBinding ends
[05.28.2019 16:08:12.298][T][125568][0004] Remove certificate : Das SSL-Zertifikat wurde erfolgreich gelöscht.
[05.28.2019 16:08:12.313][T][125568][0004] Add certificate: Das SSL-Zertifikat wurde erfolgreich hinzugefügt.
[05.28.2019 16:08:12.313][T][125568][0004] RegisterCertForSSL ends
================================================================================
=================== Logging Started =====================
================================================================================
[05.28.2019 16:08:48.257][T][099936][0004] SemcService, Version=1.0.0.568, Culture=neutral, PublicKeyToken=null
[05.28.2019 16:08:48.272][I][099936][0004] HostService.cs|OnStart() method started
[05.28.2019 16:08:48.272][I][099936][0004] Port value: 8450
[05.28.2019 16:08:48.288][T][099936][0004] GetCertificateExistsOrCreate starts
[05.28.2019 16:08:48.303][T][099936][0004] GetCertificateExistsOrCreate ends
[05.28.2019 16:08:48.303][T][099936][0004] RegisterCertForSSL starts
[05.28.2019 16:08:48.303][T][099936][0004] RemoveSSLCertPortBinding starts
[05.28.2019 16:08:48.554][T][099936][0004] RemoveSSLCertPortBinding ends
[05.28.2019 16:08:48.569][T][099936][0004] AddSSLCertPortBinding starts
[05.28.2019 16:08:48.679][T][099936][0004] AddSSLCertPortBinding ends
[05.28.2019 16:08:48.694][T][099936][0004] Remove certificate : Das SSL-Zertifikat wurde erfolgreich gelöscht.
[05.28.2019 16:08:48.694][T][099936][0004] Add certificate: Das SSL-Zertifikat wurde erfolgreich hinzugefügt.
[05.28.2019 16:08:48.710][T][099936][0004] RegisterCertForSSL ends
================================================================================
=================== Logging Started =====================
================================================================================
[05.28.2019 16:09:24.699][T][183232][0004] SemcService, Version=1.0.0.568, Culture=neutral, PublicKeyToken=null
[05.28.2019 16:09:24.699][I][183232][0004] HostService.cs|OnStart() method started
[05.28.2019 16:09:24.715][I][183232][0004] Port value: 8450
[05.28.2019 16:09:24.715][T][183232][0004] GetCertificateExistsOrCreate starts
[05.28.2019 16:09:24.731][T][183232][0004] GetCertificateExistsOrCreate ends
[05.28.2019 16:09:24.746][T][183232][0004] RegisterCertForSSL starts
[05.28.2019 16:09:24.746][T][183232][0004] RemoveSSLCertPortBinding starts
[05.28.2019 16:09:25.012][T][183232][0004] RemoveSSLCertPortBinding ends
[05.28.2019 16:09:25.059][T][183232][0004] AddSSLCertPortBinding starts
[05.28.2019 16:09:25.168][T][183232][0004] AddSSLCertPortBinding ends
[05.28.2019 16:09:25.168][T][183232][0004] Remove certificate : Das SSL-Zertifikat wurde erfolgreich gelöscht.
[05.28.2019 16:09:25.184][T][183232][0004] Add certificate: Das SSL-Zertifikat wurde erfolgreich hinzugefügt.
[05.28.2019 16:09:25.184][T][183232][0004] RegisterCertForSSL ends
And in "StorageManagementProvider0" this (not timely related):
[05.28.2019 09:00:49.064][E][EC:0x21005070][006768][112300] SmartArray.dll file not found.
[05.28.2019 09:00:49.064][E][EC:0x21005070][006768][112300] SmartArray.dll file not found. SmartArray.dll nicht gefunden.
[05.28.2019 09:00:49.080][E][EC:0x21005072][006768][112300] Failed to get the library name to load.
[05.28.2019 09:00:49.080][E][EC:0x21005072][006768][112300] Failed to get the library name to load. Die zu ladenden Library konnte nicht abgerufen werden.
[05.28.2019 09:00:49.080][E][006768][112300] Error - Discover - Unable to get subsystems.
[05.28.2019 15:00:49.214][E][EC:0x21005070][006768][112300] SmartArray.dll file not found.
[05.28.2019 15:00:49.229][E][EC:0x21005070][006768][112300] SmartArray.dll file not found. SmartArray.dll nicht gefunden.
[05.28.2019 15:00:49.229][E][EC:0x21005072][006768][112300] Failed to get the library name to load.
[05.28.2019 15:00:49.229][E][EC:0x21005072][006768][112300] Failed to get the library name to load. Die zu ladenden Library konnte nicht abgerufen werden.
[05.28.2019 15:00:49.245][E][006768][112300] Error - Discover - Unable to get subsystems.
Solved! Go to Solution.
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05-28-2019 08:19 AM
05-28-2019 08:19 AM
Re: StoreEasy 1860 won't install HPE StoreEsay Management Bundle
Hi,
I'll have my engineering team look into this and I recommend opening a support ticket with HPE so the support engineer can pull more logs. One thing that stood out is that you're using version 1.0.0 and the management console is now on 1.1.1, we fixed several installation and runtime issues in the three releases that we've published since 1.0.0. You can find the latest software here: http://hpe.com/downloads/storeeasy-management.
If you need to use version 1.0.0, please open the support ticket so we can gather more details.
Best regards,
Tobias
I work for HPE
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05-29-2019 01:44 AM
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05-29-2019 03:19 PM
05-29-2019 03:19 PM
Re: StoreEasy 1860 won't install HPE StoreEsay Management Bundle
Glad to hear that it worked.
I work for HPE