unable to install sp4 on NAS 1000s

[CA1179092]

This is an old problem I never overcame. I'm having another crack at it but with the same results. Our NAS 1000s came with sp3 and wont take the sp4 installation - obviously rather important to load before all ther other security patches.

I launch the sp4 exe, accept the licence and choose the archive the old files. It goes and does its thing but after the file installation (the background says Finishing Installation) I get the following message "Unable to write ScriptMaps metabase entry" followed by "Failed to execute regsvr32.exe. Error code: 5." (The error windows have the heading "sp4iis") Thankfully it then gives me the option to undo the service pack changes. It then reboots and I'm back to where I started.

Has anyone seen this before or got any ideas? I'm feeling a little vunerable with a unpatched sp3 system.

Thanks in advance.
Cameron

[CA1118839]

Cameron,

See if Microsoft Knowledge Base Article 829427 at: http://support.microsoft.com/default.aspx?scid=kb;en-us;829427 may be what you are experiencing. If so, you can either go through Microsoft or HP Support to obtain the hot fix. If you go HP, the direct phone
number to a NAS Support Rep is: 800 354-9000 and select the following numbers when prompted: 4, then 2, then 3. Alternate number: 800 652-6672 (2/2/3/1/3).

[CA1179092]

Thanks for the KB reference. Having convinced our local HP support desk that sp4 should actually be loaded, they're now looking into the article.
Thanks again,
Cameron