1/8 G2 Autoloader - LTO4 Tapes show up as Cleaning Tapes in BE 10d

[ChuckAvery]

I use Backup Exec 10d with my 1/8 G2 Autoloader. All my LTO4 tapes show up as "Cleaning Tapes" when they are inventoried. How do I get them to show up as LTO4 tapes?

[Veram_]

Hi Chuck,

check this Link please and inform me does this helps You by this issue:

http://seer.entsupport.symantec.com/docs/190522.htm

Best Regards

[Veram_]

Hi Chuck,
its me again,

please check this out, too.

https://forums.symantec.com/syment/board/message?board.id=115&thread.id=19069

It seems the issue is "a known" one by Symantec :)

Regards

P.s can You please post what is the condition on the display dose it also show all media as cleaning cartridge or I have understand You wrong and ment that the issue is on the display.

If so ( on the display are shown 8 cleaning cartridges ) can you unplug SCSI cable and start the inventry from the display , What happens

As first step , please update the FW on the Loader