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тАО10-03-2008 04:46 AM
тАО10-03-2008 04:46 AM
1/8 Ultrium 960 Auto Loader Problem
I took off the cover & removed the jammed tape. I tested the device & all slots load & unload properly into the tape unit.
The problem I am having is that any write access now is giving me the following error
Cannot write to device ([1117] The request could not be performed because of an I/O device error. )
Is my tape unit toast or is there something else that got to be reset? I think I still have some warranty on it
thanks
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тАО10-06-2008 05:53 AM
тАО10-06-2008 05:53 AM
Re: 1/8 Ultrium 960 Auto Loader Problem
if they are not seen, double check cabling, and terminators for bent/damaged pins, or loose connections
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тАО10-30-2008 12:17 PM
тАО10-30-2008 12:17 PM
Re: 1/8 Ultrium 960 Auto Loader Problem
I tried the 2nd cable that came with the Ultrium 960. It worked for a week or so but has not worked in the last 2 weeks.
When you are using Data Protector the tapes appear to load into tape unit but that is as far as it gets. All that shows up on the LED screen on the autoloader is the slot # flashing and the Device Ready message. It will not do any more than that. You cannot access the tape unit and end up rebooting the server & shutting off the tape unit.
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тАО10-30-2008 02:22 PM
тАО10-30-2008 02:22 PM
Re: 1/8 Ultrium 960 Auto Loader Problem
install it in your server and run various tests, you can also collect the "Support Ticket" and attach here, we will have a look.
marino
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тАО10-31-2008 08:50 AM
тАО10-31-2008 08:50 AM
Re: 1/8 Ultrium 960 Auto Loader Problem
It would read the device info (very slow, took 10 minutes or so)
When I tried to run any tests or retrieve the device info again, it would end up with typical windows "Not Responding" in the title bar of the window after 15-20 minutes
I would have to power down the 960 & the server.
I tried this several times
I did notice that once or twice when the server (Proliant 360) rebooted that the SCSI ID's did not appear for the autoloader & tape unit on the boot up screen despite the tape unit being powered on before turning on the server
After 1.5 hrs I gave up for the day
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тАО10-31-2008 08:55 AM
тАО10-31-2008 08:55 AM
Re: 1/8 Ultrium 960 Auto Loader Problem
If the unit is still on warranty, I would suggest to open a call with HP at this point
marino
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тАО11-17-2008 04:42 AM
тАО11-17-2008 04:42 AM
Re: 1/8 Ultrium 960 Auto Loader Problem
I can do a scan in Data Protector and the tapes scan and I can do a format of a tape but my backups willl not work.
I have 3 backups that occur in the following order
1) SQL - 12am
2) Data - 1am
3) IDB - 10am
When my SQL attempts to run the following message appears
[Normal] From: OB2BAR_master_0@dist7fs01.gasha.nshealth.ca "(DEFAULT)" Time: 11/17/2008 12:12:23 AM
Starting OB2BAR Backup: dist7fs01.gasha.nshealth.ca:/(DEFAULT)/master/0 "MSSQL"
[Critical] From: OB2BAR_master_0@dist7fs01.gasha.nshealth.ca "(DEFAULT)" Time: 11/17/2008 12:14:28 AM
Received ABORT request from SM => aborting.
[Critical] From: OB2BAR_master_0@dist7fs01.gasha.nshealth.ca "(DEFAULT)" Time: 11/17/2008 12:14:29 AM
Virtual Device Interface reported error:
The object was not open.
No other backups will run afterwards
Is there something tied to the S/N of the tape unit or something that I'm not seeing to make this work
thanks
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тАО12-19-2008 07:07 AM
тАО12-19-2008 07:07 AM