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20/700 web based library admin

mark webb_2
Advisor

20/700 web based library admin

I just upgraded my library firmware on my 20/700 a5597a. Now my library does not display (web enabled) & I have checked all the network config items & everything is ok. I can ping it but my java applet & browser will not connect.How can I resolve this issue. I have the password for override factory defaults & have restored my old firmware, but I still have no webb access. Can I enable it or does it require special software to fix my problem
22 REPLIES
David Ruska
Honored Contributor

Re: 20/700 web based library admin

Which version of firmware were you on, and which version did you update to?
The journey IS the reward.
mark webb_2
Advisor

Re: 20/700 web based library admin

301 to 395. also tried going back to 170
David Ruska
Honored Contributor

Re: 20/700 web based library admin

OK, I'm not aware of any issues with 3.95. It actually has some fixes for web interface connection losses.

Just to be clear, the web interface was working on 3.01, you updated to 3.95 and the web interface stopped working. You then went back to 3.01 and it still didn't work. Is that right?

BTW, you don't want to go back to 1.70. That was "bridge" firmware to go between 1.65 and 2.XX firmware. I don't recall if the web interface was even supported in that code.
The journey IS the reward.
mark webb_2
Advisor

Re: 20/700 web based library admin

yes I was at 301, went to 395 lost web admin, then back to 301 & still no web access. Called HP & opened case. Talked to the loveland group & got no help. I have spent days going through lt&t manuals and cannot find help for my problem. I,ve just started this job & Im already in trouble. The WBLA admin manual was no help also.
David Ruska
Honored Contributor

Re: 20/700 web based library admin

Mark,

Ask the Loveland support contact to open a GR8 escalation with the product support engineering team. They can work with the engineering team to see how to best debug this. I've not seen any issues like this with the web interface. Did you verify all your network configuration settings are correct?
The journey IS the reward.
mark webb_2
Advisor

Re: 20/700 web based library admin

yes I did. Java app opens & says your web key needs to be installed. I can ping the library.
David Ruska
Honored Contributor

Re: 20/700 web based library admin

OK, that provides a bit more detail. Let me consult with the experts.
The journey IS the reward.
David Ruska
Honored Contributor

Re: 20/700 web based library admin

OK, the "experts" have some more questions.

1) Was any hardware changed (like the library controller)?

2) Is the behavior the same from multiple machines?

3) What version of JRE are you running?

4) What is the exact message that appears (or grab a screenshot)?
The journey IS the reward.
David Ruska
Honored Contributor

Re: 20/700 web based library admin

On the front panel, go to "personality module" under configuration. The "Library admin" setting should be enabled.

Provide us with all of the values on the personality module screens.
The journey IS the reward.
mark webb_2
Advisor

Re: 20/700 web based library admin

no hardware changes have been made.All storage equip is working. My backups are working, (when i remember to shut down lt&t) I am running JRE 1.4 . The library never had a personality module & horizon is disabled. I have a serial cable hooked to serial1 & have a cli interface, also have serial io to test port and everything looks correct,but nfs cliet Im not sure about

LMG Async Msg MSG_OPRT Recv'd
Ethernet address: 00:10:4f:00:13:0d
Attached TCP/IP interface to nic unit 0
Attaching network interface lo0... done.
NFS client support not included.
David Ruska
Honored Contributor

Re: 20/700 web based library admin

Mark,

Are you on the 3.95 firmware now?

I think some of the names in the personality module screens changed in more recent code (with 3.95, the setting is called "library admin", whereas it may have been called "horizon" before).

If you want to send your email address to ltt_team@hp.com, we can work through this via email.
The journey IS the reward.
mark webb_2
Advisor

Re: 20/700 web based library admin

Thanks, I'll do that. The library is offsite so its hard for me to get my hands on it. I will be working on it tonite. Thanks
mark webb_2
Advisor

Re: 20/700 web based library admin

I have more info now.Personality module is present. type =normal version=0 vendor id=1 vendor name=HP product type=a5597a horizon=disabled scsi vendor=HP scsi product type=a5597a . My notes say that horizon was enabled when I started. Could this be the problem? Can I get a sevice manual? How can I enable the horizon interface? Thanks
David Ruska
Honored Contributor

Re: 20/700 web based library admin

Mark,

I can escalate this to with the product engineers and vendor, if you would send me your contact info to ltt_team@hp.com (we were migrating outlook servers over the last week and I hadn't had access to the mailbox until today, so I appologize if you had sent it in already, and the mailbox owner did not know to forward it to me).

The horizon (aka the old name for the web interface) should be enabled. What is unusual also is that it says the personality module is present. On my library here it say it is "not present". I believe the web interface is enabled automatically by the HP specific firmware.

Just to be certain, you are using firmware from supplied on the HP website, correct?
The journey IS the reward.
mark webb_2
Advisor

Re: 20/700 web based library admin

Yes I downloaded firmware bundle from your site, ltt_stk_sep03-1. I was also had the understanding that this feature was embeded in the firm, in an enabled state. Thats why this is giving me a migrain. I've been @ our San Jose data center the last 2weeks & will work on it when I get back. Brandon Broderick has been helping me work this out, I will contact him when I get back. Thanks for all the help David!
David Ruska
Honored Contributor

Re: 20/700 web based library admin

Mark,

Thanks for the answers. As you said, it should be enabled. There's not much in the manual about enabling the web interface. It talks mostly about having the personality module installed, but that's for the STK flavor of the product. The personality module should not be required for the HP product.

In the manual it does say the following:

The Horizon L Series Library Monitor is an optional Web-based interface to the library. Its model is HRZN-002, feature code LS4x for the L700 library. If this interface is required, you must enter two values at the operator panel:
* The library's IP address
* The library's Web password

I wonder if web interface is not enabled unless a password is set (perhaps it was lost in the firmware update process). Can you check that?

Regarding the personality module, it says:

The HP A5597 ships with the personality module installed. The HP version of firmware does not require that the personality module be installed in order to enable the Web-
Based Library Administrator

I'm therefore suprised that your library reports the personality module as beinh present.
The journey IS the reward.
David Ruska
Honored Contributor

Re: 20/700 web based library admin

Mark,

Could have someone look at the back of the library, and see if there's a module plugged into the port that says "feature module"?
The journey IS the reward.
mark webb_2
Advisor

Re: 20/700 web based library admin

I have a jr admin, and I will see if he has time to get that info for you. With his lack of knowledge I did not want to burden you folks with the task of working through this with him. I will update this thread when I get an answer. Thanks again
David Ruska
Honored Contributor

Re: 20/700 web based library admin

Mark,

Any update on whether there is a personality module attached?

STK engineering would like to know if you had tried to update to STK firmware (not HP firmware) at any time. The STK firmware will not enable the horizon (web) interface unless the proper personality module is present (whereas the HP firmware enabled the web interface without a personaltiy module). If you had gone back and forth between HP and STK firmware, you have have confused the library as to whether the interface should be enabled.
The journey IS the reward.
mark webb_2
Advisor

Re: 20/700 web based library admin

Hi David. No there is no personality module attached. I used the robotics pcb (mpc) from a older model that the picker was bad on & now have the library web enabled. No as far as I know, only HP firmware has been loaded to this device. We have the Sun, STK, & HP version of this library at our various data centers & all versions of firm are kept in same location. From what I have seen, you cannot load Sun on an HP or viceversa. So Im not sure what could have happened. Today I shorted out the battery to clear the config, reloaded the firmware & it still is not web enabled. Im going to have a talk with others who work on this equip when Im out and see if anything else has been done. Im sorry about the slow responce and always am thankfull for your help.
David Ruska
Honored Contributor

Re: 20/700 web based library admin

Mark, thanks for your updates. Sounds like you have isolated it to the MPC card. One of the STK's suggestions to resolve it was to swap the controller card. I'll see if they have any further comments given you updates.
The journey IS the reward.
mark webb_2
Advisor

Re: 20/700 web based library admin

I have found a working picker on ebay & plan to get the spare library back online. Does STK have any suggestions on how to get the mpc fully operational again. The web admin is the only problem the card appears to have. Is there a forum for STK or can I talk to someone from STK on how to resolve the issues. I have no contacts for STK yet. Maybe the personality module built-in on the HP version needs to be reloaded? If there is anything I can try I would be very happy to do so. Thanks again David!