AA926A

[Jon Steele]

Hi,

I am having a problem getting this autoloader to work on an hp 9000 machine.I have tried 2 of these and the servers see's the tape drive but cannot read or write to them.These 2 autoloaders work fine connected to a compaq machine.Is there any firmware issues out there or does any one know any other issues out there on these autoloaders?
Your help is appreciated.
Jon

[goldboy]

Jon,
can you provide more details, what server is it connected to ? are you connecting it to the same scsi (what interface are you connecting it to ?),
when running ioscan, can you see the LTO drive and the robotic arm as claimed ?

Tal

[Jon Steele]

Hi,

I have tried in on an n-4000 on the built on scsi card.I have tried it on an rp3440.All of the servers see the tape drive it shows it claimed.When I try to read and write to it I get cannot open device.I hope this helps.
Jon

[goldboy]

Jon,
you have connected it to the right port on the N4000, it is a LVD/SE.
make sure that the tape library is terminated.

Since you are trying to backup manually, I would make sure that there is a media in the drive.

I have some diag manuals but they are to large for this site

do you have an FTP site I can upload them there ?

or an E-mail address to send it to.


Tal

[Jon Steele]

Yes that is the port I was using.I had the tape terminated and I had a media in the drive.The system see's it fine it just will not read or write to it.our web site is gotechsupport.com log in as hp password is hp

thanks
Jon

[goldboy · Accepted solution]

created a new directory 1-8 autoloader for you.
hope the documents help

Tal

[Jon Steele]

Thanks for your help.I will read thru this.
Jon