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ArcServe Autoloade 8000 HVDS

Mohammad Sajid
Occasional Advisor

ArcServe Autoloade 8000 HVDS

Hi All:
I have one Arcserve Sure Store autoloader (8000 HVDS)on my network. It has 09 slots but does not mount all cartrdges, afetr 6th cartridge it stops to mount 7,8 or 9. I would appreciate if someone give me the right solution.


Thanks
17 REPLIES
David Ruska
Honored Contributor

Re: ArcServe Autoloade 8000 HVDS

> after 6th cartridge it stops to mount 7,8 or 9. I would appreciate if someone give me the right solution.

The 1/9 SureStore Autoloader has 6 removable slots (i.e. 6-slot magazine), and 3 fixed internal (or also called rear) slots.

You load the rear slots by removing the magazine and reaching in to load the tapes. To unload tapes from the rear slots you push the tapes in slightly until you hear a click and then they will be pushed partially back out by spring force so you can grab them.

The journey IS the reward.
Mohammad Sajid
Occasional Advisor

Re: ArcServe Autoloade 8000 HVDS

Hi David:
Thanks for the quick response. Actually, I am using this autoloader since last three years but from last three days it gives this problem. The problem is not sensing the remaining three cartridges which are already inserted to these slots.

would appreciate if you could give me the right solution for this problem.


Thanks
David Ruska
Honored Contributor

Re: ArcServe Autoloade 8000 HVDS

What version of firmware are you on?

You can use HP L&TT to update to 2.60.

Before updating, generate a support ticket and save it (to a file) to capture the current error logs.
The journey IS the reward.
Colette Howe 1
Frequent Advisor

Re: ArcServe Autoloade 8000 HVDS

Does your front panel display show media in slots 7, 8 and 9?
Does the middle button show a smilies face?
If not press the button and send results.
does your media have barcode labels?
David Ruska
Honored Contributor

Re: ArcServe Autoloade 8000 HVDS

Mohammad,

Collect an autochanger support ticket with LTT (prior to updating firmware).

You can email it to ltt_team@hp.com, and I'll have the engineers take a look at it.
The journey IS the reward.
Mohammad Sajid
Occasional Advisor

Re: ArcServe Autoloade 8000 HVDS

Hi David:
Here is the details of my HP autoloader.
Product Name C7145-8000
Firmware Version: 2.53.0
Drive - 59
While I am using the loader display panel for troublshooting it gives the following message
When I entered in Loader Information, it shows the message UPGRADE THE LIBRARY FIRMWARE.
I would appreciate if you tell me the procedure to collect the LTT tickete and the procedure to upgrade the Firmware version.

Thanks
Mohammad Sajid
Occasional Advisor

Re: ArcServe Autoloade 8000 HVDS

Hi Colette:
No, there is no sign of smiling child and when I mount the cartridges, it only shows the cartridges from 1-6 slot.
An other strange thing is happening. When I insert the cleaning cartridge in slot 7 then it shows all the 09 slots.
Please tell me the reasons, why like this.

Thanks
David Ruska
Honored Contributor

Re: ArcServe Autoloade 8000 HVDS

Mohammad,

I assume you are on a windows host (e.g. winNT, win2000, winXP).

You can download HP Library & Tape Tools from http:/www.hp.com/support/tapetools

Install the LTT software. Stop you backup software services, and then run LTT. The first main screen should discover your product (the autoloader and the drive). Select the autoloader, and then click on the support tool. From there you can "save support ticket to file". This will capture all of the error logs (which get cleared on a firmware update).

Now you are ready to update firmware. Assuming your system is connected to the internet (even through a firewall), you can use the "file -> Get files from web" function. On that screen you can select the autoloader firmware (2.60) and the drive firmware (V86), and download them to you machine. Now you can select the firmware tool, and select the autoloader and drive for firmware update (LTT will automatically select the newer firmware versions). That's about it.

When you have the support ticket, email it to ltt_team@hp.com and mention this thread.

- dave
The journey IS the reward.
David Ruska
Honored Contributor

Re: ArcServe Autoloade 8000 HVDS

Mohammad,

Please let us know if you are using bar code labels, or any other kind of label on the tapes. The detection algortihm uses the bar code scanner to identify tape cartridges. If you are not using bar code or any other type of label, you could try inserting a blank label on the tapes to see if they are then recognized.

If you send a support ticket to ltt_team, that will give Colette and I more to go on.

Also, let us know if the 2.60 firmware makes any difference.
The journey IS the reward.
Mohammad Sajid
Occasional Advisor

Re: ArcServe Autoloade 8000 HVDS

Hi David:
Thanks for the followup.
I have upgraded the firmware revision of the DLT Autoloader successfully but the problem is still there.
After upgrading the autoloader firmware revision, again there is a message comes on the top of the dlt loader screen "Loader Partly Available" and same symptoms e.g does not recognize the 7,8 and 9th cartridge.
Kindly suggest the remedy to remove the above mentioned error.

Thanks
Mohammad Sajid
Occasional Advisor

Re: ArcServe Autoloade 8000 HVDS

David:
Sorry I forget to send you the llt ticket. pLease find the attached file. Thanks
David Ruska
Honored Contributor

Re: ArcServe Autoloade 8000 HVDS

> After upgrading the autoloader firmware revision, again there is a message comes on the top of the dlt loader screen "Loader Partly Available" and same symptoms e.g does not recognize the 7,8 and 9th cartridge.

There are a number of things we need to fix.

First, the autoloader has a partial availablity for firmware mismatch. The Remote Management Card firmware is out-of-date. Either the card was replaced, or the firmware was updated from 2.06 to 2.30+ without going through bridge code (2.26). You should update the autoloader firmware to 2.26, and then back to 2.60. You will need an LTT password to do the 2.26 downgrade. Send your email address to ltt_team@hp.com, and we'll send you a password.

Second, the picker is having brush contact problems. You need to run the "Full Sweep" test (100 passes) to clean off the brush tracks.

Third, as you mentioned the rear slots are not being detected. The autoloader calibration may be off. To reset the position calibration, you should run the 'reset factory defaults' from the front panel. This is under the Admin menu, under change configurations, 'other config options'. After changing the config, power-cycle the unit.

Try that, and let us know what happens. If you still have slot problems, generate a new support ticket.
The journey IS the reward.
David Ruska
Honored Contributor

Re: ArcServe Autoloade 8000 HVDS

Mohammad,

We decoded the mechanical logs and the autoloader has no calibration offests for the rear magazine. One guess is that it gets a hard error during the initial calibration. So, running the full sweep test might be the fix if there's a brush problem near the back slots.
The journey IS the reward.
David Ruska
Honored Contributor

Re: ArcServe Autoloade 8000 HVDS

Mohammad,

Here are final thoughts for the day :-)

> An other strange thing is happening.
> When I insert the cleaning cartridge in slot 7 then it shows all the 09 slots.
> Please tell me the reasons, why like this.

As you mentioned before, you do not use bar code labels. The tapes are very dark, except for the cleaning tape which is off-white. The picker bar code scanner sees the cleaning tape, and knows there are slots. Without barcodes, it cannot see tapes if they are dark in color. The other way it knows there is a magazine (if it doesn't see barcodes or a light colored cartridge) is by looking for a calibration target. This is a little white triangle.

With the front magazine removed and the picker moved to the left (in front of the drive), look to see if there is a white target above slot 7 (nearest the drive). It should look identical to the target on the top right corner of the drive. The target should be white.

Hopefully we've given you enough things to try and also check.

As a workaround, just insert a blank tape label (e.g. the ones that come with the tapes) on the tapes in the rear slots.
The journey IS the reward.
Mohammad Sajid
Occasional Advisor

Re: ArcServe Autoloade 8000 HVDS

Hi David:
Thanks for the thoughts you provided. I will definitely apply them and will let you know the results.

Best Regards
Mohammad Sajid
Occasional Advisor

Re: ArcServe Autoloade 8000 HVDS

Hi David:
Thanks again, at last I solved the main problem with your hints. Now only Loader Partly message is left. Actually I couldn't get the solution given by you. Would appreciate if you explain it a little.
Thanks again for your best help
David Ruska
Honored Contributor

Re: ArcServe Autoloade 8000 HVDS

>Thanks again, at last I solved the main problem with your hints.

Can you recall which step resolved the issue?

> Now only Loader Partly message is left.

I assume you mean "Partial Availability"

Can you generate another support ticket and post the .ltt file?
The journey IS the reward.