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Arcserve 2000 SP2 and random mode?

Ayman Altounji
Valued Contributor

Arcserve 2000 SP2 and random mode?

I've been dealing with CA for a long time now trying to get Arcserve 2000 with SP2 and latest device support patches applied to fully recognize our 20/40gb DAT 8 cassette autoloader. The autoloader and single drive are seen by Arcserve, but none of the tapes in the library are recognized besides the tape loaded in the drive.

I'm to the point now where I believe that Arcserve can only do so much with the library while it is working in the default Stacker (sequential) mode. I'm trying to figure out how to get the library in random mode where I believe I'll see better support for Arcserve. CA support has no idea how to issue the SCSI MOVE MEDIUM command to get the library into random mode.

Any ideas on how to get my drive into random mode?