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Assistance please with errors see after a week of operation

Wade Fleet
Advisor

Assistance please with errors see after a week of operation

Hi all,

I have a customer who receives the following errors, anyone else seen this.?

12/11/2007 7:42:26 AM Sup: Data Protector Express v3.50 (build 30483)

Copyright (c) 2007 Hewlett Packard Development Company, L.P.

OS Type : 4
OS Version : 5.2
Node Name : customer1
Command Line : C:\Program Files\HP\Data Protector Express\v3.50\win\x86\dpwinsdr.exe
12/11/2007 7:43:37 AM Vss: Failed to start VSS service, code:112 AppError:Data Protector Express has encountered an error while starting a service.
12/11/2007 7:52:47 AM Dcs: Detected tape alert. Count: 27, Alert code: 4121, Severity: 2, Error message: TapeAlert - Warning - Lost Statistics
12/11/2007 7:53:05 AM Drm: Failed to enum keys 2
12/11/2007 7:53:05 AM Drm: Failed to enum keys 2
12/11/2007 7:53:13 AM Wrg: Unable to open key setupdd (2)
12/11/2007 7:53:13 AM Wrg: Unable to delete value NetcardDlls (2)
12/11/2007 7:53:13 AM Wrg: Unable to delete value LowerFilters (2)
12/11/2007 7:53:13 AM Wrg: Unable to delete value LowerFilters (2)
12/11/2007 7:53:13 AM Wrg: Unable to delete value UpperFilters (2)
12/11/2007 7:53:13 AM Wrg: Unable to delete value LowerFilters (2)
12/11/2007 7:53:13 AM Wrg: Unable to delete value UpperFilters (2)
12/11/2007 7:53:13 AM Wrg: Unable to open key DRSYSTEM\ControlSet001\Control\Keyboard Layouts\00001409 (2)


I am looking at patches at the moment.

regards
1 REPLY
TapeDrive Killer
Trusted Contributor

Re: Assistance please with errors see after a week of operation

Hi Wade maybe the service got corrupted
try going into cmd then run this:

C:\Program Files\HP\Data Protector Express

dpwinsvc.exe -x (to stop the service)

dpwinsvc.exe -s (to start the service)

if that doesn't work you can try remuving it then reinstalling it

dpwinsvc.exe -r (remuve the service)

dpwinsvc.exe -i (install)

if that doesn't work you might need to install DPX again

One drink away from sleeping on the pavement