- Community Home
- >
- Storage
- >
- Data Protection and Retention
- >
- StoreEver Tape Storage
- >
- Re: Autoloader 1/9 Firmware Problem
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО03-29-2002 07:14 AM
тАО03-29-2002 07:14 AM
Autoloader 1/9 Firmware Problem
I downloaded the most recent Tape Tools and upgraded the firmware in the C7145 autoloader and the DLT8000 to the latest available revision.
After updating the firmware the system can no longer access the autoloader. Tape Tools can find it when it scans, but when I try to select it, it tells me it had a problem starting the diagnostics. On the scan details I see an error "IO Exception (Sense Key 2, Sense Code 0x0401) drive search skipped"
The diagnostics on the autoloader itself indicate that it is functioning normally and that it's happy with its firmware (2.33.0).
Any ideas?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО03-29-2002 09:14 AM
тАО03-29-2002 09:14 AM
Re: Autoloader 1/9 Firmware Problem
At the time that the library cannot be accessed, does the front panel display any messages? Does it appear the library is still working on some inventory?
You can send the OC_EventLog*.ltt files via e-mail to ltt_team@hp.com and we can perform some analysis to find out what the problem with your library is.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО03-29-2002 09:43 AM
тАО03-29-2002 09:43 AM
Re: Autoloader 1/9 Firmware Problem
When I try to connect to the loader in Tape Tools I get the error dialogs shown in the attached screen shot.
I generated a tool status report and sent it in.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО03-30-2002 05:06 AM
тАО03-30-2002 05:06 AM
Re: Autoloader 1/9 Firmware Problem
You could also try cabling just the autoloader or just the drive, so see if you can isolate the cause of the problem.
If you believe the SCSI bus configuration is good, you can email the EventLog.ltt file (from the logs subfolder of LTT) to ltt_team@hp.com, we might be able to help troubleshoot it a little better.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО03-30-2002 05:25 AM
тАО03-30-2002 05:25 AM
Re: Autoloader 1/9 Firmware Problem
I sent the eventlog files to ltt_team@hp.com just now.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО03-31-2002 05:31 AM
тАО03-31-2002 05:31 AM
Re: Autoloader 1/9 Firmware Problem
eventlog 3/29 14:23 - SenseKey - 0x0401
backup 1 3/29 13:43 - I/O exection - sharing violation
backup 2 3/29 13:41 - can't open class driver, or opened exclusively
backup 3 3/29 11:19 - SenseKey - 0x0401
backup 4 3/29 08:50 - "
backup 5 3/29 08:26 - "
backup 6 3/28 15:04 - "
backup 7 3/28 14:53 - "
The only device-reported problem is the same sense data Jan decoded earlier. The library says it's in the process of becoming ready.
Nothing would indicate SCSI problems, and as you confirmed, nothing had changed.
Perhaps the more interesting data is in two of the earlier event logs. They indicate a problem opening the device (sharing violation or perhaps opened exclusively). Are there any backup applications that might have the device open? Is win2000 RSM (Removable Storage Manager) running? Any applications that manage the device should be disabled before running LTT.
Resolving the above conflict may eliminate the 'not ready' problem, and then LTT will work fine.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО03-31-2002 06:42 AM
тАО03-31-2002 06:42 AM
Re: Autoloader 1/9 Firmware Problem
I get the same results with LTT no matter what is running. I have stopped all the Removable Storage Manager services and all the Veritas BackupExec services on the machine and there is no change in the way LTT behaves. I even get the same behavior when I boot into Safe Mode.
Your analysis cued me to something else, though. The last time I rebooted I noticed there was a new service startup failure in the system log (there are always others, that's why I didn't catch this immediately). It looks to be related to the tape system in some way:
"The following boot-start or system-start driver(s) failed to load:Thanks for looking at the log files.
I get the same results with LTT no matter what is running. I have stopped all the Removable Storage Manager services and all the Veritas BackupExec services on the machine and there is no change in the way LTT behaves. I even get the same behavior when I boot into Safe Mode.
Your analysis cued me to something else, though. The last time I rebooted I noticed there was a new service startup failure in the system log (there are always others, that's why I didn't catch this immediately). It looks to be related to the tape system in some way:
Thanks for looking at the log files.
I get the same results with LTT no matter what is running. I have stopped all the Removable Storage Manager services and all the Veritas BackupExec services on the machine and there is no change in the way LTT behaves. I even get the same behavior when I boot into Safe Mode.
Your analysis cued me to something else, though. The last time I rebooted I noticed there was a new service startup failure in the system log (there are always others, that's why I didn't catch this immediately). It looks to be related to the tape system in some way:
"The following boot-start or system-start driver(s) failed to load: dlttape-VRTS"
At this point I am wondering if there is a way to revert the firmware to the previous level without using LTT.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО03-31-2002 06:44 AM
тАО03-31-2002 06:44 AM
Re: Autoloader 1/9 Firmware Problem
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО04-01-2002 10:27 AM
тАО04-01-2002 10:27 AM
Re: Autoloader 1/9 Firmware Problem
I got a script from the LTT team that allowed me to download the previous firmware version to the autoloader, and this brought it back to normal accessibility.
Thanks LTT Team!