C7748CB Software driver for Windows 2003

[Rudy Setiawan]

I am trying to install a HP ultrium LTO Generation 1 and apparently the Windows 2003 only sees it as a RAID controller or I may be wrong?

HP C7748CB HP 1/9 Ultrium LTO-1 LVD

I could not find the software driver for it.
Anyone can help that will be great.

Thank you.

Rudy

[Lewis Finch]

sounds like you have it connected to a RAID controller which isn't a good idea. If not, what HBA are you using? Library and Tape Tools diagnostic can help you as well.
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?pnameOID=406731&locale=en_US&taskId=135&prodSeriesId=406729&prodTypeId=12169

[Dave Farrington]

Hey Rudy
i agree with Lewis, sounds like its connected to a RAID. Slide into Device Manager and click on the SCSI adapters section to see whats currently in the system. With a little more information we can get this unit working for you for sure. If you are going to use a third party back up software, then you will need to ensure the drivers provided by the software are on the drive.

Regards,
Dave

[Rudy Setiawan]

thanks for the quick reply.
I did install the diagnostic tool and it could only see the RAID controller.

I have attached a picture of the Device Manager and I am using Adaptec SCSI Card 29160 Ultra 160SCSI to connect the LTO.

Does HP have a specific driver for it? Currently I am using BackupExec 9.0 to do all of the backup. and also I have a SATA RAID in the server too. Conflicts between them?

Thanks a bunch.
Rudy

[Rudy Setiawan]

The program HP L&TT does not detect any Autoloader device at all also.

Let me try something from the BIOS to see if it's see any device externally.

Regards,
Rudy

[Lewis Finch]

I would guess that you got this used from someplace. If you don't see 2 SCSI ID's on POST something may be wrong with it. Try running LTT again but disable removeable storage service and any back ups sevices as well before you do it

[Dave Farrington]

Definitly check your SCSI BIOS to ensure it is going to detect both the drive and the autoloader. Are you able to do any tests at all on the drive itself via L&TT?

[Erwin Suparno]

The same problem above. Windows/SCSI host can't detect the presence of the device (autoloader 1/9) even in SCSI BIOS screen.

What could be wrong?

I am using Windows 2k3 and adaptec AHA-2940UW as described in compatibility list for the device.

Is there a driver specifically for windows machine not bundled in HP software package?

I need the service password to reset the device. How do I acquire it?

Thanks for your help.