StoreEver Tape Storage
cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot download Driver Autoloader 1/8 G2

Hafedh
Advisor

Cannot download Driver Autoloader 1/8 G2

Hello,
I have a problem to download driver HP 1/8 G2 autoloader, 
I have found the page and the driver to download but when i click on download, it seems like the file dosoen't exist.
This is the Link, if you can help me please:

Link: http://h20565.www2.hpe.com/hpsc/swd/public/readIndex?sp4ts.oid=5336445&swLangOid=8&swEnvOid=54

Best regards,

Guiga

33 REPLIES
Torsten.
Acclaimed Contributor

Re: Cannot download Driver Autoloader 1/8 G2

Try this

http://h20564.www2.hpe.com/hpsc/swd/public/detail?swItemId=MTX_0ca2340f21c1478d8b1ff60949

 

list of contents:

http://h20564.www2.hpe.com/hpsc/swd/public/detail?sp4ts.oid=5336457&swItemId=MTX_0ca2340f21c1478d8b1ff60949&swEnvOid=4168#tab2

 


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Hafedh
Advisor

Re: Cannot download Driver Autoloader 1/8 G2

Thanks for your reply,
I have downloaded the driver and install it but it's seems thats not the right one because i have the same error message that the driver is not installed  (Attached File)
Thanks in advance for your Help.

Best regards,

Guiga

Hafedh
Advisor

Re: Cannot download Driver Autoloader 1/8 G2

Hello,
This is the version of my autoloader:

  HPE StoreEver 1/8 G2 LTO-6 Ultrium 6250 SAS Tape Autoloader

Thanks

Torsten.
Acclaimed Contributor

Re: Cannot download Driver Autoloader 1/8 G2

What model of controller in your server do you use to connect the loader?


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Hafedh
Advisor

Re: Cannot download Driver Autoloader 1/8 G2

Hello,

I have SAS Controller

Thanks

Torsten.
Acclaimed Contributor

Re: Cannot download Driver Autoloader 1/8 G2

I would connect a SAS tape/loader to a SAS controller only too ... :-)

My question was about the controller model details, some don't support autoloaders.

What OS is running on the server?


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Hafedh
Advisor

Re: Cannot download Driver Autoloader 1/8 G2

Hello,

I'm sorry, i don't understand this question:  controller model details,

OS ==> Windows Server 2008 R2.

I can see the Autoloader is my Veeam Backup Console but i have to install the driver before doing any thing (Inventory, etc.)

Thanks

Torsten.
Acclaimed Contributor

Re: Cannot download Driver Autoloader 1/8 G2

The model of SAS controller that is built into your server.

Example could be a HPW Smart Array P212 controller like this:

http://h20564.www2.hpe.com/hpsc/doc/public/display?docId=emr_na-c01662788

 


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Hafedh
Advisor

Re: Cannot download Driver Autoloader 1/8 G2

Hello,

Ah, ok:

smart array p212 controller

and

smart array p410i controller

See the correspondant image In attached file

thanks

Torsten.
Acclaimed Contributor

Re: Cannot download Driver Autoloader 1/8 G2

The P242 should be ok, the installer says "no enabled drives" - so I would connect to the webpage of the loader and check the status of the drive.


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Hafedh
Advisor

Re: Cannot download Driver Autoloader 1/8 G2

hello,

Everything is OK, you see in the attached file the status of the Tape Drive

Torsten.
Acclaimed Contributor

Re: Cannot download Driver Autoloader 1/8 G2

I would now check if the windows device manager can see the devices (as unknown?), extract the driver bundle and install the drivers manually (update driver from device manager).


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Hafedh
Advisor

Re: Cannot download Driver Autoloader 1/8 G2

Hello Torsten,

The priblem is in Device Manager where i can see that the Driver is not installed, so finally i have just to install the right driver for the drive tape and not for the Autoloader.
Can you please help me finding this driver ?
You can see the warning in the attached Screen and thanks a lot.

Reagrds,

Guiga

Torsten.
Acclaimed Contributor

Re: Cannot download Driver Autoloader 1/8 G2

if you select properties now, what is the status?

I would uninstall the driver from the menu (right click) and install again (manually, update driver, search local disk and point to the directory where is extracted files are).


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Hafedh
Advisor

Re: Cannot download Driver Autoloader 1/8 G2

Hello,

So for the first one, i have selected the properties, it's in attached file AAA.
After this i have desinstalled the two missing drives from divice manager, rescan all, i have obtained two entries withoun error that you can see in attached file BBB.
When i righ click, properties, update and chose the extracted file that you have shared with me, it's shows that the drive is up to date.
In figure BBB, i have to install driver or no at this state ?

thanks

Torsten.
Acclaimed Contributor

Re: Cannot download Driver Autoloader 1/8 G2

it looks good in BBB now. is the backup soft working now?

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Hafedh
Advisor

Re: Cannot download Driver Autoloader 1/8 G2

Hello,

No i have the same problem when i lauch a cleaning job via veeam B&R interface:

It's the same message: HP 1/8 G2 Autoloader does not contain any enbaled tape drives (Attached File CCC) .

Thanks

Guiga

Torsten.
Acclaimed Contributor

Re: Cannot download Driver Autoloader 1/8 G2

Please install this tool, select the drives and loader and create a support ticket, then attach it.

 

http://h20566.www2.hpe.com/hpsc/swd/public/readIndex?sp4ts.oid=406731&ac.admitted=1411446034954.876444892.199480143&lang=en&cc=us

 

Example:

LTT.png


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Hafedh
Advisor

Re: Cannot download Driver Autoloader 1/8 G2

Hello,

This is the link to download the file:

https://1drv.ms/u/s!AlW9prChn6X2hBp483Jt1EgRAlFR

 

Thanks a lot Mr Torsten

Best regards,

Guiga

Torsten.
Acclaimed Contributor

Re: Cannot download Driver Autoloader 1/8 G2

This is a bit strange:

 

HBA Model: Smart Array P212 Controller

Devices Connected: 0

...

Host Bus Adapter 'HpCISSs2 SCSI Adapter' at Address '3/7.255.0'

Tape 'HP Ultrium 6-SCSI' at Address '3/7.1.0'

Media_Changer 'HP 1x8 G2 AUTOLDR' at Address '3/7.1.1'

 

 

 

What firmware version does the P212 have?


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Hafedh
Advisor

Re: Cannot download Driver Autoloader 1/8 G2

Hello,

The version is 6.20  (Attached File)

Best regards,

Guiga

Hafedh
Advisor

Re: Cannot download Driver Autoloader 1/8 G2

Hello,

I have updated the version to 6.28 (Date: 28/10/2013)

Best regards,

Guiga

Torsten.
Acclaimed Contributor

Re: Cannot download Driver Autoloader 1/8 G2

Consider to update the driver

http://h20565.www2.hpe.com/hpsc/swd/public/detail?sp4ts.oid=3890398&swItemId=MTX_0fd4dfeb438a4358a34bfffd39&swEnvOid=4064#tab-history

and the firmware (6.64)

http://h20565.www2.hpe.com/hpsc/swd/public/detail?sp4ts.oid=3890398&swItemId=MTX_d8c54fe214684cf0b6e68f8f44&swEnvOid=4064

 

 

 

You updated the driver already, not the firmware.


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Hafedh
Advisor

Re: Cannot download Driver Autoloader 1/8 G2

Hello trosten,

I have downloaded and inatll the 2 drivers, restart the servers.
Th eproblem is the same.

Best regards,

Guiga