Compatibility of the units with arcserve

[Norhen Armas]

Hi... I have a question, the Arcserve have a drivers for all the tape ?, it to say if I not qualify the controlles in windows the tape continue working... This working with a special drivers or controlles that it provides the application ?

[Thomas Braun]

There should be a tape compatibility
table somewhere at the Arcserve Website.

Those drives have been tested and should
work.

But a drive may even work if it is not
mentioned in this table.

So if you buy a drive that is in this list,
you are on the safe side :-)

[Luk Vandenbussche]

Hi,

Check this link

http://supportconnectw.ca.com/public/storage/ascdls.asp

[Norhen Armas]

Thansk but, the question is, if the application Arcserve have a controllers of all the tape, ´cause I not qualify the controllers in Windows (My Computer, right clik manage, administrator of devices, right click on the tape and disable the controllers) the tape continue working, and I can to do the backup.

Arcsever have a controllers for the tape ?

Thansk.

[Exeter17 · Accepted solution]

Arcserve 2000 and higher hijack the Windows "removable storage service"

Its quite possible for you to not see the tape in device manager but that Arcserve can still access it.

I know for a fact the U215i U215e 448 and 460 drive work with Arcserve

[Jan Prucha]

I was surprised by this as well but actually you are supposed to DISABLE both the Drive and the Autoloader/library in the device manager and possibly disable the Removable Storage Service as well. After that, using the latest Device Support Patch for Brightstor Arcserve Backup (SP5 for v11.1SP1 is current I believe), you should get the best results. This is what CA says, not sure if it is really true :-)
jan

[Norhen Armas]

Hi... I already with this problem.
Thanks