Could not discover drives in Storage Router in MSL5060

[stephen peng]

Guys,

I've got an MSL5060 issue, when I used web browser to open connection to the Storage Router, the result I got from Discovery menu were not right.(check attached doc), and when I did a discover on Bus 0, CHGR's status turned down, and event logs were shown in attached doc. NO device could be discovered from Bus 1 though there should be another drive.

My questions are:

1, what would cause this situation?

2, Does the Storage Router need to be correctly configured to discover all the devices attached to it? How?

regards

Stephen

[stephen peng]

attached file is report produced by Storage Router visual manager user interface.

[Torsten.]

The changer is visible, so the NSR works obviously (your first attachment).

But on the second both are "down".

What says the library web page about the drive? Is it still visible there. Does the library itself still work?

The firmware of your NSR is almost 10 years old!!!

>> Firmware Level 5.4.25

should be version 5.9.63 nowadays.

Update the firmware first!

Do you know how to do this?

[stephen peng]

Torsten，

1, From the touch screen, the two drives were all ok, and I could finish accessing test of both drives.

2,I really don't know how to upgrade the firmware.

regards

Stephen

[Torsten.]

First save the config:

> ftp 172.22.2.27
> logon with root/password
ftp> bin
ftp> get mynsrconfig.cfg

(you see this file as *.cfg, so you need to give the file a name while downloading, e.g. mynsrconfig.cfg)

Get the firmware, read all the notes ;-))

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=329290&prodSeriesId=315728&swItem=co-82826-1&prodNameId=315730&swEnvOID=54&swLang=8&taskId=135&mode=4&idx=0

ftp again to the NSR, after log on do

ftp> bin
ftp> put 5.9.63_HP_fw_Winston_mips_x.dlx

after a minute the NSR reboots with new firmware.

[stephen peng]

Torsten，

1，to what product catalog this firmware belong? ( I could not get it under "tape storage and media")

2,  upgrade other firmwares in this library not necessary?

regards

Stephen

[Torsten.]

This is the special firmware format for serial and ftp downloads (a bit hard to find).

Other firmware depends on the drive model, library is 5.20 since many years - hope you have this running.


Finally check the cabling.

Should be

NSR -> LibCtrl -> drive -> terminator

for a single drive configuration.

[stephen peng]

Torsten,

Unfortunately, upgrading firmware, including NSR and library, did not fix the problem.

What I mostly concern is that would NSR recognize drives and CHGR without correctly configured, my opinion is that it would if all harewares where OK.

regards

Stephen