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тАО01-06-2003 09:22 AM
тАО01-06-2003 09:22 AM
DDS Autoloader
Is this the end for the unit?
I have loads of DDS3 tapes and 1 server with 60GB of data to backup daily. Is there a logical replacement anyone could suggest?
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тАО01-06-2003 10:34 AM
тАО01-06-2003 10:34 AM
Re: DDS Autoloader
The replacement may be the same unit 24x6 (with DDS3 drive) or better 40x6 (with DDS4 drive). DDS3 tapes are fully compatible with DDS4 drives
Eugeny
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тАО01-07-2003 12:32 AM
тАО01-07-2003 12:32 AM
Re: DDS Autoloader
I have a few questions for you, to try and help me understand the exact situation that your device is in:
* What message is being displayed on the LCD when you are not touching the unit? Are any of the LED's on?
* When you initially press (and hold) the eject button (which you states - does not cause an eject to happen, unless you hold down the button for a forced eject), what message is displayed on the LCD?
* Have you changed anything recently, e.g. the firmware, the option switches, backup application?
* Are the correct number of cartridges being displayed on the (small numeric indicators) on the LCD screen when you load a magazine - try this with all 6 slots full, and with only slot 1 full?
The reason that I ask all these questions, is that there may be a simple explanation for the problem that you are seeing, or even a couple of explanations:
- the drive may be in stacker mode (which would explain why the select button does not step through the cartridges);
- the drive may have experienced an error, and may or may not be reporting it;
- the drive may have 'media removal prevented' (which would explain the need for a forced eject).
Please take a look at these and post the answers on this thread. Hopefully this will help to explain the results you are seeing. I will only be around until 3:30pm (GMT) today, but will be back in tomorrow at around 10:30am.
Best regards,
Barrie Evans
Hewlett Packard - Tape Products Engineer
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тАО01-07-2003 03:33 AM
тАО01-07-2003 03:33 AM
Re: DDS Autoloader
We???ve used successfully for 4 years, Stac Intranetwork Edition v3 Replica software for NT4 Server.
Recently I set-up the backup as usual, but noticed a mistake and aborted the session (which I have done before with no problems). However, I had to force an ejection as the tape wouldn???t dismount. This is where I am now, unable to mount tapes from a magazine. I have tried different cassettes but I get the same problem.
The magazine loads as normal (runs through ???Mag check???)
The display shows ???Mag Loaded???
The cartridges are displayed as usual in correct order 1 to 6.
???DC??? is displayed (odd though as I don???t knowingly use compression)
The large numeral displays ???0???.
Green light for magazine loaded is on.
If I press the select button, the display shows ???Select tape??? and the tape activity LED comes on at the same time. Both stay on for as long as I hold the select button. However, the large numeral stays on ???0???.
If I press the ???Eject??? button, the magazine present LED goes out and the ???Eject mag??? message is displayed ??? but the magazine doesn???t eject. If I press and hold the ???Eject??? button the ???Eject mag??? message is displayed followed by the ???ForceEject???. The magazine will now eject.
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тАО01-07-2003 03:55 AM
тАО01-07-2003 03:55 AM
Re: DDS Autoloader
I have not nowingly made any changes to the setup.
If I connect the device to another PC with Windows 2000 I get a an event error stating
Source: ddsmc
Event ID: 11
'The driver detected a controller error on \Device\Changer0'
Although I must stress I don't use this device under Windows 2000.