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Re: DDS4 the device reported an error on request to write data to media Error reported hardware failure

 
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Matthew Darcy_1
Occasional Advisor

DDS4 the device reported an error on request to write data to media Error reported hardware failure

Hi,

First I'll state my hardware and Software configuration.
Windows 2000 Pro Workstation
Fully Service packed/patched up
Ntbackup (built in application)

Hardware
Inetel Pentium 4
Tekram DC-395 WU SCSI Card (latest BIOS) using Latest Tekram Drivers
Compaq/HP DDS4 SCSI Tape Drive Using Microsoft Driver 5.0.2195.6717 (I have
tried this with the HP driver too)

The problem.

I attempt to backup a partition on my workstation. The size is approx 15 gig
of data.
I start the backup and it starts to run. I get approx 15 to 40 minutes into
the backup and get the following error
the device reported an error on request to write data to media Error
reported hardware failure

All the device stats check out, I have cleaned the tape drive, tried
different tapes, turned on / off hardware compression tried a DDS3 tape.

I am not sure what to try next, no devices report errors. The drivers are
all up to date. I have tried other drivers, I am not using 3rd party backups
software.

Has anyone seen this, know how to fix it, or have any suggestions on
debugging it ?

Thanks,

Matt.


12 REPLIES 12
V.Tamilvanan
Honored Contributor

Re: DDS4 the device reported an error on request to write data to media Error reported hardware failure

Hi,
Try replacing the DDS4 Drive.
Matthew Darcy_1
Occasional Advisor

Re: DDS4 the device reported an error on request to write data to media Error reported hardware failure

The DDS Device has worked under linux,
I am more convinced it is a software/OS configuration.

Matt.
Marino Meloni_1
Honored Contributor

Re: DDS4 the device reported an error on request to write data to media Error reported hardware failure

Marino Meloni_1
Honored Contributor

Re: DDS4 the device reported an error on request to write data to media Error reported hardware failure

Sorry I see too late that this was related to Win2003.

anyway the device may have hardware problems writing data on the tape, the caus e may be the tapes themself or the head of unit, or a communication problem related to drivers, hba, scsi cable or terminator.

my suggestion is to run StorageWorks Library and Tape tools, run diagnostics and check in th support ticket for an answer

marino
Matthew Darcy_1
Occasional Advisor

Re: DDS4 the device reported an error on request to write data to media Error reported hardware failure

Hi,

This seems like a very good idea to run the StorageWorks diags.

I am unable to find the link for storage works diags, I only get the "buy some new products" style pages on http://h18006.www1.hp.com/storage/

Anyone have the link or could post me the diag package.

Thanks,

Matt
Eugeny Brychkov
Honored Contributor
Solution

Re: DDS4 the device reported an error on request to write data to media Error reported hardware failure

Matthew Darcy_1
Occasional Advisor

Re: DDS4 the device reported an error on request to write data to media Error reported hardware failure

Hi again all.

I have download storage works, all the tests run fine.

The problem is still happening.

I have tried different tapes/cables/drivers (the HP and Microsoft one - even though they are supposed to be the same)

There is 1 interesting point, in the Storage works I am able to download a new firmware for the DDS device. It appears in the firmware directory, the question is

a.) Is there any other tests I can do to test this device

b.) How can I apply the firm ware I have downloaded.

Here is a cut and paste from the latests backup test.

Backup Status
Operation: Backup
Active backup destination: 4mm DDS
Media name: "DDS4 General Tape 01"

Backup of "D: "
Backup set #1 on media #1
Backup description: "Music Backup 26/10/2003"
Backup Type: Normal

Backup started on 26/10/2003 at 15:18.

Error: The device reported an error on a request to write data to media.
Error reported: Hardware failure.

Backup completed on 26/10/2003 at 15:23.
Directories: 9
Files: 62
Bytes: 256,841,794
Time: 2 minutes and 5 seconds

Thanks,

Matt.
Eugeny Brychkov
Honored Contributor

Re: DDS4 the device reported an error on request to write data to media Error reported hardware failure

Matt,
is it possible to try HBA from list http://www.hp.com/cposupport/information_storage/support_doc/lpg50063.html and check cables and termination?
To upgrade firmware you should select device to the left and go to Function -> Firmware Update, then pick firmware file.
Please generate support ticket for the drive (by pressing big Support icon) and attach to your next reply zipped
Eugeny
Matthew Darcy_1
Occasional Advisor

Re: DDS4 the device reported an error on request to write data to media Error reported hardware failure

Thanks for the response and suggestions.

I managed to update the firmware to the latest version, but again the test backup failed.

I'll attempt to get one of the HBA's from the list from the office to %100 follow up on your suggestions, although according to the info I have on the device, my Card/Cable should cause no problem.

I have generated a support ticket as requested and attatched it (zipped)

Any further comment, suggestions, or advice is welcome.

I am curious as to why the backup stops at random points (sometimes 30 seconds in sometimes 79 minutes in ? when each time the data being backed up is the same)