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DLT firmware update problem

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Jeff_Traigle
Honored Contributor

DLT firmware update problem

I'm confused. (Becoming more and more common these days.)

We have two DLT8000 drives that require firmware upgrades. I got the LTT software and the firmware patch bundles.

First problem is that the recommended method of updating the firmware of choosing the library itself to update the firmware on the drives doesn't work. It claims there are no matching files. Ok, fine... I'll try the direct method even though the tool doesn't recommend it.

Which yielded a second problem... It complains when I try to select the V086 firmware for the drive that the personality doesn't match. Our other drives in the library are at firmware version V086/OML3. These two drives show as having version V080. The really weird part is that if I let LTT select it's own update, it chooses the E36R, which is for Ultrium drives according to the firmware file names. (The library sees the drive as a DLT8000 through the web interface.)

Something is definitely not meshing here and a search didn't yield much enlightenment on possibilities. Any ideas?
--
Jeff Traigle
10 REPLIES
Mark Poeschl_2
Honored Contributor

Re: DLT firmware update problem

What kind of library are these drives in? Was it purchased from Comapq/HP? The firmware file for the DLT8000 in the latest library download I have is named:

LTT_DLT8000_V086_CPA-2.frm

Is that the one in your ltt firmware directory?
Jeff_Traigle
Honored Contributor

Re: DLT firmware update problem

SureStore E 4/40 (Product ID C7200-8000) I'm not sure where it was purchased. I'd guess bought used from some other reseller though since that's the trend here.

Files I got were in the LTT firmware bundle at www.hp.com/cposupport. The files in the download are:

LTT_C7200-8000_1220.frm
LTT_C7200-8000_1710.frm
LTT_C7200-8000_1720.frm
LTT_C7200_1220.frm
LTT_C7200_1710.frm
LTT_C7200_1720.frm
LTT_DLT8000_V059_OML3.frm
LTT_DLT8000_V086_OML3.frm
LTT_Ultrium_1-SCSI_E36R_OEM2.frm
LTT_Ultrium_1-SCSI_E3BR_OEM2.frm
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Jeff Traigle
Marino Meloni_1
Honored Contributor

Re: DLT firmware update problem

Can you capture and attach a support ticket?
are you sure all DLT have the correct product number and come from HP?

usualy you can use the option get files from web in order to download the correct FW from the web.

Does these two drives work correctly in the library at the moment?

marino
Jeff_Traigle
Honored Contributor

Re: DLT firmware update problem

The servers don't have Internet access so web download of patches directly isn't an option.

These were apparently two repaired drives, but the coworker who sent them in can't find the serial numbers on these drives in his paperwork for the outbound equipment. Possible the company that did the repairs actually just sent us two different drives. He's still checking that, I think. (We don't have hardware coverage from HP on this stuff.)

LTT and the library web interface show all drives are DLT8000. support ticket output attached.
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Jeff Traigle
Marino Meloni_1
Honored Contributor

Re: DLT firmware update problem

Hi jeff,

the sticket is missing the data files, the so called sub ticket files, can you attach then?

|__ Detailed Device Information
|__ HP C7200-8000 at 6.0.0[1-0/2/0/0.4.16.232.0.0.0] (sub ticket saved in 41e0f400-aaf3-11da-a33c-001083fd169f.dat)
|__ QUANTUM DLT8000 at 6.1.0[5-0/2/0/0.4.16.232.0.1.0] (sub ticket saved in 41e738ec-aaf3-11da-95bf-001083fd169f.dat)
|__ QUANTUM DLT8000 at 7.2.0[7-0/2/0/0.4.16.232.1.2.0] (sub ticket saved in 41edb6c2-aaf3-11da-9118-001083fd169f.dat)
|__ QUANTUM DLT8000 at 7.3.0[8-0/2/0/0.4.16.232.1.3.0] (sub ticket saved in 41f3c81e-aaf3-11da-bfb1-001083fd169f.dat)
|__ QUANTUM DLT8000 at 6.4.0[6-0/2/0/0.4.16.232.0.4.0] (sub ticket saved in 41f98c4a-aaf3-11da-88f4-001083fd169f.dat)


From what you said, apparently someone have put some non correct drives in the original shoes, each drive have specific personality, this mean that a stand alone drive cannot be used in a library, and the personality cannot be changed in the field.
Jeff_Traigle
Honored Contributor

Re: DLT firmware update problem

I'm beginning to suspect the same thing. My coworker isn't even sure where these particular drives came from... back from repair or just some that were purchased somewhere. Serial numbers don't match anything in hisrecords.

Not sure about these support files... I tried running the attached one against one of the specific drives that's the problem. When I view the support ticket on the screen, the personality shows as (0x126A) only. The others show up as OML3 - 0x0F03.
--
Jeff Traigle
Jeff_Traigle
Honored Contributor

Re: DLT firmware update problem

For comparison sake, here's the support file from one of the other drives with the V086 firmware already applied.
--
Jeff Traigle
Marino Meloni_1
Honored Contributor
Solution

Re: DLT firmware update problem

Yes I have reviewed the two logs, in fact one is a HP drive, the other is not. Also the Ltt program cannot dialogue with this drive, the FW is not reporting any info, probably comming from a different vendor. Here is an example of some HP personalities:

The personality codes vary for different products. For pmHP, the Quantum DLT codes are: OEM1 = standalone drive, OML3 = HP-Greeley library, OMX105 = STK Library. PmCPQ used a number of different codes, including CPQ1, CPQ2, and CPA2.

Jeff_Traigle
Honored Contributor

Re: DLT firmware update problem

Thanks for help and insight, Marino.
--
Jeff Traigle
David Ruska
Honored Contributor

Re: DLT firmware update problem

Jeff,

From the correct drive for the SureStore 2/20 family libaries:

Drive Personality : OML3 - 0x0F03

From one the suspect drives:

Drive Personality : (0x126A)

That's not a personality we even recognize (and therefore don't have a personality code name for it).

It's not a personality used by HP or Compaq in either a library or as a standalone drive version. It's likely a firmware variant for another library vendor.

Even if the drive hardware is identical, you cannot change personalities.

Since the OML3 firmware variant was tailored/integrated specifically for HP libraries, another personality is not guarenteed to work (e.g. the tape eject behavior may not match what the library needs).

A drive with personality other than OML3 should not be in a drive module for the 2/20 family library, so it's possible someone put them together from spare parts.
The journey IS the reward.