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тАО06-23-2006 07:06 AM
тАО06-23-2006 07:06 AM
I get a hard error on the screen of my DLT Suretore E 2/20 library :
HARD ERROR
Failed inventory check on a drive.
I2C command did not complete successfully
(more button pressed)
failed inventory check at storage slot 20
(more button pressed)
code 64, qualifier 60
sequence 108, 109, 110, 108, 109, 110
what is the problem?? the drive? or something else!!
thanks for the future answers, as I was planning to buy a new drive....
regards
Solved! Go to Solution.
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тАО06-26-2006 05:17 AM
тАО06-26-2006 05:17 AM
Re: DLT hard error I2C command
The issue with the 2/20 (Galactica) library may not only be the drive but most likely the shuttle assembly/picker.
Code 64: Transport unable to inventory drive. This means that either the picker is misaligned or not able to sense the drive itself
Qualifier 60: Internal bus command did not complete successfully.
Error 12C: Plunge Control system detected an error
Try the following from the front panel of the library
1. Home Screen - Main Menu - Adminstration/Service/ Run Test ==> Run Full Sweep Test and Recalirate Loader
Let us know the results.
Thanks
Satish
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тАО06-26-2006 07:57 AM
тАО06-26-2006 07:57 AM
Re: DLT hard error I2C command
thanks for the answer, but I can't get in service menu as I don't have the service code.....maybe there's a master code for service?
I bought the library for 70Euro maybe a year ago, in a non-working state, because one of the drives had failed, then I brought it home, I put the failed drive off the library, and it worked again!!
a few days ago, I had to move it to another location 2 meters away from its previous location, and since it started not to work...
I forgot to say something :
when the robotics has finished the inventory check in the left magazines, it checks the drive.....then it looks like it tries to pick up a cartrigde in the drive, then the drive goes offline, and the robot goes on to the right magazines....
after, when I try to put the drive back online, it won't....
what could be the problem!!!!
I really need it to work, even with only one drive, because I have nearly 1To to backup!!!
thanks!!
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тАО06-26-2006 08:41 AM
тАО06-26-2006 08:41 AM
Re: DLT hard error I2C command
I would install HPs LTT http://h18006.www1.hp.com/products/storageworks/ltt/index.html and upgrade the firmware. This will resolve some problems.
After this run some dozen sweep tests.
But if you have bad luck, your drive is gone.
Hope this helps!
Regards
Torsten.
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тАО06-26-2006 10:20 AM
тАО06-26-2006 10:20 AM
Re: DLT hard error I2C command
Further to Torsten's suggestions, the service access password can only be obtained via the HP Tech Support.
Also, as Torsten pointed out, firmware upgrades on the library and drives will be a good start
Satish
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тАО06-28-2006 08:54 AM
тАО06-28-2006 08:54 AM
SolutionVarious errors can cause the problem. The library will try to close the drive door since the drives do not come ready with the door open. After the drive comes ready the library will open the door if the drive is empty. After this error the library will turn off the drive.
If the door close operation fails, the drive does not come ready, the door open operation fails, or the drive reports full and the picker is unable to find a tape in the drive. In this case the picker never looked for a tape in the drive so that is not the issue.
I think you have a failed drive module. Maybe something simple like the door assembly being stuck but very possibly a drive self test failure.
L&TT can read the drive logs and see if there is a drive self test failure.
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тАО06-28-2006 10:09 AM
тАО06-28-2006 10:09 AM
Re: DLT hard error I2C command
but there remains a problem, a big one.....
I did install an run LTT, but since the drive is put offline after the error, I get another error in LTT, which says that the library failed to recognize the drives...
I've found drives on eBay for $180, I think I'm gonna buy one for the moment, and another one later, the seller has 43 drives!!!
another detail : when my library was working with only one drive, I tried to put the working in the other slot, and it didn't work anymore....is this normal, or the card in which the connectors meet is defective too?
thanks in advance!!!